Daytime Porter

We are looking for a professional, friendly, and reliable Daytime Porter to join our team at a luxury 5-star hotel in Seaham, County Durham. As one of the first points of contact for our guests, you will play an important role in delivering exceptional customer service and creating a warm, welcoming experience from arrival through to departure. This is a varied and hands-on position suited to someone who takes pride in delivering outstanding hospitality and enjoys working in a fast-paced luxury environment.

Key Responsibilities

* Welcome guests upon arrival and assist with luggage.

* Escort guests to their rooms and provide information about the hotel's facilities and services.

* Deliver exceptional customer service and respond promptly to guest requests.

* Maintain the cleanliness and presentation of the hotel's entrance, lobby, and public areas.

* Assist with guest transportation and valet duties where required.

* Chauffeur guests safely to local destinations using a hotel vehicle when required.

* Support the Reception and Concierge teams with guest enquiries and requests.

* Deliver luggage, parcels, amenities, and messages throughout the hotel.

* Assist with setting up meeting rooms and special events when required.

* Ensure all health and safety procedures are followed at all times.

* Maintain a professional appearance and uphold the high standards expected within a luxury 5-star hotel.

Essential Requirements

* Full, valid UK driving licence (essential).

* Confident and competent driver with a good driving record.

* Previous experience in a hotel, hospitality, or customer service environment is desirable but not essential.

* Excellent communication and interpersonal skills.

* Friendly, professional, and approachable manner.

* Ability to work both independently and as part of a team.

* Physically capable of lifting and carrying luggage safely.

* Flexible to work 3–4 days per week, including weekends and bank holidays on a rota basis.

What We Offer

* Competitive pay of £12.71 per hour.

* Part-time hours offering a good work-life balance.

* Opportunity to work within a prestigious luxury hotel in Seaham, County Durham.

* Full training and ongoing development opportunities.

* Uniform provided.

* Supportive team environment with opportunities for career progression.

Hours of Work: 9:00am - 6:00pm 3 to 4 days per week (including weekends and bank holidays on a rota basis)