Receptionist Hall - Hotel Reception

Receptionist

Location:Seaham Hall, County Durham
Salary:£26,436.80 per year + share of monthly service charge (approx. £2,000 annually)
Hours:40 hours per week (full-time), including weekends and bank holidays
Shift Times:Earliest start 7:45am | Latest finish 10:30pm

Perched proudly on the County Durham coastline,
Seaham Hall
blends timeless elegance with a bold, modern spirit. Voted North of England Hotel of the Year 2023byThe Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.

Discover more about our award-winning resort:

As a
Receptionist
, you’ll be the welcoming face of Seaham Hall — the first smile our guests see and the lasting impression they remember. Working closely with the Reception and Reservations teams, you’ll ensure every guest journey is seamless, personal, and infused with the warmth that defines our brand.

This is an exceptional opportunity to join a passionate, professional team in one of the North’s most celebrated luxury hotels.

• Minimum
  one year of experience
  in a customer-facing role (hospitality experience a bonus).
• A genuine passion for creating
  memorable guest experiences
  .
• Excellent
  communication skills
  , attention to detail, and professional presentation.
• Confidence using Microsoft Office; prior PMS knowledge is a plus (training provided).
• A
  team player
  with initiative and the ability to work independently.
• Reliable
  transport
  , given early starts and late finishes.

• Comprehensive
  induction and in-house training
  to support your growth.
• Be part of a
  multi-award-winning team
  , including:
• Gold Winner, North East England Tourism Awards (five consecutive years)
• Shortlisted forVisit
  
  England Small Hotel of the Year 2025
• Gold Winner,Visit England Small Hotel of the Year 2022
• North of England Hotel of the Year 2023–The Sunday Times
• 2025 Winner of Ethical, Responsible and Sustainable award at North East Hotels Association
• Access to
  wellness programs, charity events, and sustainability initiatives
  .
• Employee benefits
  , including recognition schemes and discounts on spa experiences.
• Stream
  access for financial wellbeing and flexibility.
• Up to
  20% off
  gift vouchers and spa experiences.
• Free onsite parking
  and provided uniform.
• Monthly and annual
  Employee of the Month
  incentives.

If you bring passion, professionalism, and a love for exceptional guest service, we’d be delighted to hear from you.

Join a team where every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do.