Learning and Development Asst

The Learning & Development (L&D) Assistant is a key member of the Learning & Development team, responsible for supporting the coordination, administration, communication, and day-to-day operations of the organization's training and employee development programs. This role provides administrative and logistical support to ensure training initiatives are delivered efficiently and effectively while promoting a positive learning experience for employees, internal clients, facilitators, and business partners.

The L&D Assistant manages training schedules, registrations, learning systems, training room logistics, virtual learning sessions, communications, reporting, and department resources. The position serves as a primary point of contact for training-related inquiries and supports the successful execution of instructor-led, virtual, and self‑paced learning programs.

This role requires strong organizational skills, attention to detail, professionalism, adaptability, and a customer‑focused mindset. The ideal candidate demonstrates initiative, follows through on commitments, and thrives in a collaborative, fast‑paced environment with changing priorities. The position offers opportunities for professional growth through increased responsibility, project participation, cross‑functional partnerships, and hands‑on learning within the Learning & Development function.

The position offers opportunities for professional growth through increased responsibility, project participation, cross‑functional partnerships, and hands‑on learning within the Learning & Development function.

• Coordinate and manage multiple projects, timelines, and deliverables while ensuring a high level of accuracy, organization, and follow‑through.
• Build and maintain positive working relationships with internal and external stakeholders across the organization.
• Serve as a responsive, customer‑focused resource, anticipating needs and resolving issues in a timely, professional manner.
• Partner with team members and business units to support organizational goals and ensure successful execution of learning and development initiatives.
• Track, prioritize, and complete administrative and operational responsibilities while meeting established deadlines.
• Identify opportunities to streamline processes, improve efficiency, and enhance employee and stakeholder experience.
• Support departmental initiatives with a collaborative, service‑oriented approach.
• Coordinate training communications and materials, including course announcements, invitations, reminders, pre‑work assignments, participant materials, and follow‑up communications.
• Provide administrative support for Learning & Development operations, including monitoring the department mailbox, answering department inquiries, and assisting employees and internal clients.
• Partner with L&D Trainers and management to develop, maintain, and publish quarterly training calendars.
• Enter, update, and maintain training classes, rosters, and learning records within the Learning Management System (LMS).
• Support general reporting functions and maintenance of eLearning programs and records.
• Create, update, and maintain training‑related documentation, including spreadsheets, process guides, worksheets, presentations, and reference materials.
• Assist with project research and information gathering to support department initiatives.
• Manage and distribute mystery shop documentation and reporting materials.
• Coordinate distribution of employee recognition items, certificates, awards, and training completion materials.
• Support the administration and maintenance of the Learning Management System (LMS), including course setup, updates, reporting, and participant tracking.
• Produce and support virtual training sessions, webinars, and online meetings.
• Assist facilitators with technology setup, troubleshooting, and participant support during virtual learning events.
• Coordinate and distribute digital learning resources and course materials.
• Manage the Learning & Development calendar and coordinate scheduling for training rooms, meetings, and department events.
• Oversee day‑to‑day operations of training facilities, ensuring rooms…