Treasury Management Services Support Specialist

Responsibilities

• Provide client support for all Treasury Management products and services including calls (e.g., internal and external client calls), coordinating support with TM Fulfillment
• Help maintain new client relationships through various department administrative systems.
• Work with TM Support Specialist 3 or TMS Management to help maintain quality control of internal and external calls by supporting the call queues.
• Back up other department responsibilities including projects and other duties assigned.
• Document internal and external requests (CRM Events), including but not limited to requests received via centralized email inbox and requests from clients from calls.
• Support follow-up until resolution is completed.

• High School Diploma
• 2-3 years of relevant Treasury Management experience, preferably in Treasury Management operation
• Proficiency in MS Office;
  Word, Excel, Power Point
• Knowledgeable of Treasury Management products/services
• Strong analytical, critical thinking and problem-solving skills
• Ability to motivate, influence and collaborate with others both internally and externally
• Travel, as required.