Operations Center Fleet Monitoring Engineer; Associate or Experienced

Position: Operations Center Fleet Monitoring Engineer (Associate or Experienced)
Job Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Customer Support Operations Center within Boeing Commercial Aircraft is seeking an Operations Center Fleet Monitoring Engineer (Associate or Experienced) to join the Fleet Health Monitoring 777-X team located in Seal Beach, CA.

Position Overview:

The Boeing 777-9 is the lead variant of the 777X family, designed to deliver improved fuel efficiency, extended range, and enhanced passenger experience for long-haul commercial operations. The Fleet Health Monitoring team monitors multiple airplane fleets and provides targeted maintenance recommendations for critical faults, enabling real-time situational awareness of in-flight Boeing airplanes. The ideal candidate will be a team player who enjoys working real-time issues with airline customers in a dynamic and fast-paced team environment.

Our teams are currently hiring for a broad range of experience levels including Operations Center Fleet Monitoring Engineer (Associate or Experienced).

Primary Responsibilities:

* Working closely with members of the Operations Center to identify, understand, and provide pre-emptive recommendations for emerging aircraft technical issues

* Using aircraft wiring diagrams and fault isolation manuals to troubleshoot systems

* Willingness to learn all facets of fleet monitoring and provide backup support as needed

* Collaborating with Service and Design engineering to analyze fleet technical issues and develop in-service solutions

* Developing data analysis tools and methodologies

* Informing and educating team members across shifts about the updates to our documentation and procedures

* Writes customer correspondence for continued safe operation and maintenance of equipment.

* Possesses a customer-first attitude that results in excellent customer experience every time.

* Creates initial plans for on-site support to customer operations.

* Develops and provides technical briefings for management, customers, and engineering personnel.

* Develops and implements technical training curriculum for internal or external customers.

* Develops and implements process improvements as well as maintains group performance metrics.

* Coaches and mentors team members as well as leads efforts that drive customer self-sufficiency.

Schedule:

Willingness to work a non-standard schedule, which may include working "7days-on/7days-off", holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment; a 7 day shift consist of working Fri-Thu for 7 days with the following 7 days off; for specialized skills a 4/10 schedule across all shifts would be an option.

Travel Requirement:

Must be willing and able to travel 10% of the time domestically and internationally.

Work Authorization:

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the Seal Beach, California location.

Basic Qualifications (Required Skills/ Experience):

* Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement.

* Ability to troubleshoot and resolve technical issues.

* 2+ years of experience in an engineering discipline.

Preferred Qualifications (Desired Skills/Experience):

* Experience working in a cross-functional team environment.

* 2+ years of experience in airplane maintenance or airline customer support.

* Level 3: 4+ years of related work experience.

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Union:

This is not a union-represented position.

Pay and Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate…