Avionics Systems Service Engineer; Associate or Experienced

Avionics Systems Service Engineer (Associate or Experienced)

The Boeing Company

Boeing Commercial Airplanes (BCA) is looking for an Avionics Systems Service Engineer (Associate or Experienced) to join their team in Seal Beach, CA.

Position Overview:

As an Avionics Systems Service Engineer, your primary responsibility will be to assist airline customers in resolving real-time technical problems and issues for Boeing Commercial Airplanes operators. This includes answering general systems functionality inquiries, resolving short- to medium-term avionics and electrical related problem reports, investigating long-term issues, and providing proactive fleet guidance. You will work with operators to recover Airplane on Ground (AOG) situations, which sometimes requires working over the phone to troubleshoot an airplane in different time zones or traveling onsite to the airplane location to work with technicians to return a grounded airplane to revenue service.

All of this is done using the latest Boeing tools, technology, data analytics, and real-time fleet monitoring data.

Boeing Customer Support operates on a 24/7/365 basis. Employees must be willing to work flexible hours and/or non-standard shifts to support our fleets. International and domestic travel may be required.

Position Responsibilities:

• Provides technical, design and informational support for basic production, product support or in-service issues.
• Troubleshoot basic system problems consistent with operational protocols.
• Supports and/or creates and provides basic technical documentation in accordance with engineering processes and procedures for internal reference or external delivery.
• Supports review of technical design, analysis, and production by reviewing documentation, participating in design reviews, and observing tests and audits to ensure compliance.
• Assists with the investigation of problems to provide engineering design disposition of discrepancies.
• Supports and/or leads the research of technical, operational and quality issues that cannot be resolved by the customer.
• Assists in designing and/or providing analysis of interim and final engineering solutions to return airplanes to revenue service.
• Works with and possibly directing cross-functional teams to conduct root cause analysis and develop dispositions for complex design non-conformance's.
• Assists in the development of customer correspondence for continued safe operation and maintenance of equipment.
• Assesses complex system event reports to determine potential safety issues.
• Must be able to travel to Airlines to lead Technical / Executive review meetings and address complex technical issues.
• Willing and able to travel 10% of the time domestically and internationally.
• Able and willing to work the second shift for a 24/7/365-day operation, which may require working on Saturdays and Sundays.

Work Authorization:

This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Seal Beach, CA.

Basic Qualifications (Required Skills/Experience):

• Bachelor of Science degree in Engineering (with a focus in Electrical, Mechanical or Aeronautical), Computer Science, Data Science, Mathematics, Physics, Chemistry
• Experience in an engineering discipline
• Able and willing to work flexible hours, including on call support as needed (including weekends and holidays)
• Willing and able to travel 10% of the time domestically and internationally

Preferred Qualifications (Desired Skills/Experience):

• Level 3: 3+ years of related work experience or an equivalent combination of education and experience
• 1+ years of project management experience
• Experience in the areas of Network, E-Enabling, Maintenance Systems (NEMS), Communications and Navigation (e.g. VHF/HF, SATCOM, LRRA, ISS, INR, TCAS, GPS)
• Ability to collaborate with multiple team functions
• Willingness to expand into technical areas without prior experience
• Desire to continuously improve our airplanes
• Good verbal and written communication skills