Operations Center Fleet Monitoring Engineer; Associate or Experienced

Operations Center Fleet Monitoring Engineer (Associate or Experienced)

Company:
The Boeing Company

The Customer Support Operations Center within Boeing Commercial Aircraft is seeking an Operations Center Fleet Monitoring Engineer (Associate or Experienced) to join the Fleet Health Monitoring 777-X team located in Seal Beach, CA.

Position Overview:

The Boeing 777-9 is the lead variant of the 777X family, designed to deliver improved fuel efficiency, extended range, and enhanced passenger experience for long-haul commercial operations. The Fleet Health Monitoring team monitors multiple airplane fleets and provides targeted maintenance recommendations for critical faults, enabling real-time situational awareness of in-flight Boeing airplanes. The ideal candidate will be a team player who enjoys working real-time issues with airline customers in a dynamic and fast-paced team environment.

Our teams are currently hiring for a broad range of experience levels including Operations Center Fleet Monitoring Engineer (Associate or Experienced).

Primary Responsibilities:

• Working closely with members of the Operations Center to identify, understand, and provide pre-emptive recommendations for emerging aircraft technical issues
• Using aircraft wiring diagrams and fault isolation manuals to troubleshoot systems
• Willingness to learn all facets of fleet monitoring and provide backup support as needed
• Collaborating with Service and Design engineering to analyze fleet technical issues and develop in-service solutions
• Developing data analysis tools and methodologies
• Informing and educating team members across shifts about the updates to our documentation and procedures
• Writes customer correspondence for continued safe operation and maintenance of equipment.
• Possesses a customer-first attitude that results in excellent customer experience every time.
• Creates initial plans for on-site support to customer operations.
• Develops and provides technical briefings for management, customers, and engineering personnel.
• Develops and implements technical training curriculum for internal or external customers.
• Develops and implements process improvements as well as maintains group performance metrics.
• Coaches and mentors team members as well as leads efforts that drive customer self-sufficiency.

Schedule:

Willingness to work a non-standard schedule, which may include working "7days-on/7days-off", holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment; a 7 day shift consist of working Fri-Thu for 7 days with the following 7 days off; for specialized skills a 4/10 schedule across all shifts would be an option.

Travel Requirement:

Must be willing and able to travel 10% of the time domestically and internationally.

Work Authorization:

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the Seal Beach, California location.

Basic Qualifications (Required Skills/ Experience):

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement.
• Ability to troubleshoot and resolve technical issues.
• 2+ years of experience in an engineering discipline.

Preferred Qualifications (Desired Skills/Experience):

• Experience working in a cross-functional team environment.
• 2+ years of experience in airplane maintenance or airline customer support.
• Level 3: 4+ years of related work experience.