Banking Operations Specialist

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Full Time. Seal Beach, CA, US

Salary Range: $22.50 To $33.50 Hourly

The Banking Operations Specialist is responsible for responding to internal customer inquiries and requests in a timely and efficient manner. This role serves as a second-level support resource, providing operational guidance on bank policies and procedures, core system functionality, branch applications, and product-related matters.

Key responsibilities include ensuring the accurate and compliant completion of operational tasks, monitoring service interactions, and identifying areas for improvement. The Banking Operations Specialist collaborates with branches and internal departments to elevate and resolve complex issues as needed. Additionally, the role supports the implementation of updates and enhancements to the bank’s core systems in coordination with the software provider.

• Maintain a high level of professionalism in all interactions with Bank employees, fostering positive relationships through clear and effective communication.
• Demonstrate advanced knowledge of Bank operational policies and procedures.
• Provide high-level support to branches regarding operational issues, policies and procedures, systems, applications, and product inquiries.
• Respond promptly to all Branch inquiries and approval requests received via the department Outlook mailbox, PERForms system, and phone.
• Analyze and interpret information provided by Branch personnel alongside Bank policies to determine appropriate resolutions; ensure follow-up until full resolution is achieved.
• Approve or decline requests within the scope of the department’s delegated authority.
• Coordinate, manage, and elevate complex approval requests to appropriate departments, ensuring timely follow-up through resolution.
• Remotely access Branch workstations to troubleshoot core banking system issues; elevate unresolved problems to Management, as necessary.
• Accurately log and track all incoming calls, emails, and PERForms requests using the department tracking system, including issue type, contact details, and resolution documentation.
• Open, monitor, and manage service cases with the Bank’s core system vendor and other application providers.
• Collaborate with internal departments to review system enhancements, patches, custom developments, and fixes for the Bank’s core system.
• Develop and manage timelines for implementation of system updates, enhancements, and projects in coordination with stakeholders.
• Create detailed test scripts to validate system changes and ensure functionality aligns with business requirements.
• Execute validation and user acceptance testing (UAT) for system enhancements, patches, custom code, annual releases, and ancillary applications in both test and production environments.
• Participate in and lead Bank initiatives and projects related to branch enhancements and new system implementations.
• Provide training and guidance to department staff, as needed.
• Draft and update departmental procedures assigned by Management to ensure accuracy and compliance.
• Complete advanced external training courses to maintain and enhance job knowledge and technical expertise.
• Participate in the Bank’s Tour of Duty program.
• Work weekends and outside regular business hours as needed to support operational requirements.

Complies with all applicable state and federal banking laws, regulations, and internal policies related but not limited to lending, operations, and deposit requirements, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, Office of Foreign Assets Control (OFAC) regulations, Customer Identification Program (CIP) requirements, Financial Elder Abuse reporting laws, Sexual Harassment prevention policies, information security and privacy requirements.

• Comprehensive understanding of the Bank Protection Act (BPA)
• In-depth knowledge of Bank Secrecy Act (BSA) requirements
• Familiarity with the Privacy Act and data…