Service Desk System Administrator; Associate or Experienced

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Boeing Defense, Space & Security (BDS) seeks a Service Desk System Administrator to join our Networks and Computing IT team supporting classified programs. This role provides critical first‑line technical support and system administration assistance to ensure operational readiness and user satisfaction within secure environments.

You use your foundational experience with system administration, strong customer service mindset, and the ability to communicate effectively across technical and non‑technical audiences. This is your opportunity to grow technical skills and gain exposure to classified network operations.

• Provide first‑level technical support and troubleshooting for end users, including hardware, software, and network issues.
• Assist with system provisioning, user account management, and access control in accordance with security policies.
• Monitor system performance and maintain system health and security.
• Document incidents, service requests, and resolutions accurately in the ticketing system.
• Collaborate with senior system administrators and cybersecurity teams to elevate and resolve complex issues.
• Participate in on‑the‑job training, self‑study, and mentorship programs to develop technical and security skills and keep them current.
• Communicate clearly and professionally with users, management, and team members to ensure timely issue resolution.
• Adhere to all security protocols and compliance requirements relevant to classified environments.

• Active Top Secret U.S. Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active.)
• TS/SCI or successful completion of a Tier 5 Investigation (T5), formerly known as a Single Scope Background Investigation (SSBI) by the federal government within the last 5 years, or have been enrolled in a Continuous Vetting program within the last 5 years.
• Minimum years of related experience: 1+ for level 2, 3+ for level 3.
• Windows System Administration experience.
• If not already within commuting distance of the worksite, willingness and ability to relocate at own expense.

• Experience supporting classified networks.
• Familiarity with common IT support tools such as ticketing systems, remote desktop, and diagnostic utilities (e.g., Jira Service Desk).
• Knowledge of Active Directory, user account provisioning, and group policy management.
• Exposure to cybersecurity principles and compliance frameworks (e.g., JSIG RMF).
• Basic scripting or automation skills (e.g., Power Shell, Bash).
• Prior experience in a service desk or help desk role.
• Certifications such as CompTIA Security+, Network+, or CISSP.
• Associate’s or bachelor’s degree in computer science, information technology, cybersecurity, or related field.

Associate (level
2):
Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 2 or more years’ related work experience or an equivalent combination of technical education and experience (e.g. Master, 6 years’ related work experience, etc.).

Experienced (level
3):
Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 5 or more years’ related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years’ related work experience, 9 years’ related work experience, etc.).

Associate (level
2): $78,200 - $112,700

Experienced (level
3): $96,050 - $139,150

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.