Patient Access Rep, PRN

Job Requirements

• Education:
  
  High School graduate or equivalent. Medical terminology preferred. Must become certified in all Patient Access Services functions within 1 year of hire.
• Training:
  Accurate typing 25‑30 words/min and pass a clerical examination. After training, pass internal examinations to demonstrate mastery of PAS computer applications.
• Experience:
  
  Previous experience in hospital admissions, business office, or physician’s office preferred.
• Job Knowledge:
  Pass internal certification examinations to demonstrate understanding of PAS competencies.
• Safety Sensitive:
  No.

  In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as “safety sensitive.” A “safety sensitive” position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a “safety sensitive” position.

The Patient Access Representative (Rep) is the fully cross‑functional level of the Patient Access Services (PAS) career path. The PAS Rep performs all Patient Access Services functions as outlined below.

• Outpatient and inpatient registration, including hospital cashiering and insurance verification.
• Ensures patients meet financial requirements.
• Provides general information to hospital users, patients, and families.
• Communicates effectively with service delivery areas to maximize patient flow and customer service.
• Provides excellent patient‑focused customer service.
• Works at a fully cross‑functional level in all functional areas for PAS representatives:
  Customer Service/Information Desk, Up‑Front Collections/Cashier, Emergency Department Registration, Outpatient Registration, Outpatient Surgery and Special Procedure, Cath Lab Registration, Inpatient & Observation Registration, Insurance Verification, Bed Control.

Sitting 3‑4 hours; standing 3‑4 hours; walking 3‑4 hours. Moderate lifting of 20‑25 pounds, 1‑10 times per day. Moderate bending, squatting, and kneeling. Frequent fine‑motor movement with both hands. Requires manual dexterity to utilize computer. Good visual and hearing discrimination. Moderate lack of control over pace of work and high level of interaction with patients and employees throughout the day.

• Strong verbal and written communication skills.
• Detail orientation.
• Good deductive reasoning.
• Good with public; empathy for patients.
• Collaborates with others; strong team builder.
• Accepts authority and follows instructions well.