Assistant Director Operations and Occupancy

Assistant Director for Housing Operations and Occupancy at University Corporation at Monterey Bay

Salary: $70,304.00 - $73,000.00 annually

Job Number:

Location: CSUMB Main Campus - Seaside, CA

Department: Student Housing Residential Life (SHRL)

Under the general direction of the Associate Director of Operations and Outreach, the Assistant Director of Housing Operations (ADHO) plays a vital role in creating exceptional residential experiences for students. This position provides strategic leadership for housing operations, occupancy management, customer service, and conference housing while leading a team committed to operational excellence, innovation, and student success. Working collaboratively with campus partners, the Assistant Director develops systems and processes that support student belonging, operational efficiency, and continuous improvement while advancing the mission of Student Housing and Residential Life at California State University, Monterey Bay.

• Supervision and Leadership: Provide leadership within Operations to promote and facilitate a student-centered organizational culture.
• Directly supervise, train, develop, and evaluate full-time professional staff members (Operations Coordinators).
• Occupancy Management: Provide direction and oversight for all occupancy management functions.
• Customer Service & Front Desk Operations: Provide managerial leadership of SHRL front desk operations on Main and East Campus.
• Conference & Summer Housing Programs: Ensure that logistical planning and support for summer housing groups, including check-ins and readiness, is completed.
• Check-In/Check-Out Operations: Provide oversight for resident check-in/check-out operations for the academic year and summer.

• Master’s degree from an accredited four-year college or university in Student Personnel, Student Affairs, or a related field that includes experience with residential education, operations, or occupancy management.
• A minimum of 2 years of progressively responsible post-graduate professional student services work experience managing and coordinating a Student Housing and Residential Life program experience.
• OR a combination of education and experience that provides the required knowledge and abilities. Additional education within a related field may be substituted for up to 2 years of the required experience.

• Demonstrated supervisory and leadership experience.
• Experience working with occupancy projection models.
• Additional experience as live-in staff is highly desirable.
• Ability to develop cooperative relationships with other university departments.
• Demonstrated understanding of and commitment to the CSUMB Vision Statement and core values of mutual respect, collaboration and service orientation, multiculturalism and diversity, community service and institutional excellence.

• Medical, dental, and vision insurance
• Life and disability insurance
• Retirement plan with employer contributions
• Voluntary 403(b) savings plan
• Generous vacation and sick leave accruals
• Paid holidays
• Access to campus dining plans
• Eligibility for affordable campus housing (if applicable)

• Authority to commit financial resources of the university through contracts greater than $10,000; access to or control over cash, checks, credit cards; responsibility for detailed personally identifiable Level 1 confidential information; control over campus business processes.
• Requirement to comply with FERPA confidentiality requirements.
• Designation as a Campus Security Authority; required to participate in Clery Act training and reporting obligations.
• May require occasional evenings and/or weekend work.

University Corporation at Monterey Bay is an equal opportunity employer committed to a diverse and inclusive workplace and complies with all applicable federal and state nondiscrimination laws. Employment is contingent upon successful completion of a background check in accordance with the California Fair Chance Act. Positions are at-will.