Training and Development Associate - Seaside

Job Details

Job Location:

Seaside 13 - Seaside, CA 93955

Position Type:
Full Time

Education Level: High School

Salary Range: $19.63 - $20.12 Hourly

Job Shift: Day

The Training & Development (T&D) Associate provides training and coaching to both Workforce Development Services (WDS) and Donated Goods & Retail (DGR) employees on-site at designated retail stores in order to develop hard and soft skills and communicate effectively across all departments.

• Provide training and support to WDS and DGR employees assigned to donated goods worksites through programs such as Cal Works. This includes training in basic duties of sales associate, ecommerce associate, processor, and/or material handler.
• Document performance of individuals assigned through weekly performance assessments; identifies work performance concerns and addresses issues with the employees and the Employment Services Specialist.
• Greet store customers: offer assistance and suggestions to customers in making product selections.
• Ring up sales on cash register, following cash handling procedures.
• Place/display inventory on sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.
• Assist with stock rotation and markdowns, as directed by the Store Manager or designee. Prepare store donations and rotate merchandise for transfer to the central processing plant.
• Communicate problems, complaints, potential theft and/or safety issues to the Store Manager, Director of Training & Development, and Employment Specialist.
• Ensures completion of all in-store training for WDS and DGR employees.
• Sets work schedules with the store manager or designee; assigns work tasks to WDS employees.
• In concert with the Store Manager and T&D Director, modifies work stations or specific assignments to meet limitations of individuals with disabilities.
• Trains, enforces, and displays positive worker traits, including conduct, performance, and attendance standards.
• Performs designated duties to ensure meeting the goals of the Outcome Measurement System.

• Perform related duties as assigned.

• High school diploma or equivalent. Associate degree in behavioral science or related field, or equivalent, preferred.

• May require a valid California class C driver license, depending on specific location.

• Two years of experience in a donated goods environment (retail or production), or equivalent.
• One year of experience in a supervisory or lead role.
• One year of experience working with individuals with obstacles to employment.

• Familiarity with Goodwill’s mission, general Company policies and procedures (this may be learned on-the-job).
• Knowledge and understanding of obstacles to retaining successful employment, and possess the necessary skills to effectively engage employees
• Familiarity with electronic cash registers and POS systems.

• Typical retail store and donated goods equipment; typical office equipment.

• Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish is desirable.
• Ability to assess WDS employee progress and performance.
• Ability to understand and follow program-specific policies and procedures. Ability to understand and follow Goodwill Standard Operating Procedures.
• Ability to train store and related donated goods procedures, both individually and in groups. Ability to demonstrate satisfactory attendance, as outlined in Goodwill policy.
• Ability to communicate effectively with Mission Services, DGR, and T&D.
• Ability to recognize and make recommendations for treatment of behaviors that are obstacles to performance such as limited and underdeveloped work habits, poor health and hygiene, and low self-esteem.
• Ability to demonstrate sensitivity to the needs of individuals in terms of cultural diversity, physical limitations, economic hardship, learning disabilities, or any other areas of difference or barriers to employment that participants may have.
• Ability to understand…