Agent, In House Marketing Call Center

Chase Phone Room Agent

As a Chase Phone Room Agent, you are the recovery engine for our sales pipeline. Your job is to contact clients by phone, signing them up for upcoming presentations or reconnecting with guests who previously missed their appointment to reschedule them. You will work onsite supporting multiple resort brands across the region, partnering closely with marketing, sales, and operations to keep tour flow moving and qualified guests in the seats.

This is a performance‑driven role with uncapped earning potential.

• Meet monthly tour flow targets set by management.
• Work an outbound call list daily to book new presentation appointments and recover previously missed tours.
• Qualify clients to ensure they meet the right criteria before scheduling.
• Manage confirmations and reschedules for both internal appointments and third‑party vendor bookings with accuracy and follow‑through.
• Maintain accurate data entry across Salesforce and sales center systems.
• Prepare and deliver chase materials to resort rooms as needed.
• Collaborate with marketing, sales, and resort operations teams across the region.
• Assist at the lobby marketing desk when needed.
• Compile and distribute daily performance numbers to regional leadership.

Success looks like a consistently worked list, clean numbers, and qualified guests showing up. The best Chase Agents are persistent without being pushy; they can re‑engage a cold contact and turn a missed appointment into a confirmed one.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of this position.
• High School Diploma or GED required.
• Salesforce CRM experience required; advanced familiarity is a strong plus.
• A minimum of 6 months call center, reservations, or equivalent customer service experience.
• Ability to actively listen to client needs and use that insight to build value and motivate attendance at a sales presentation.
• Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong problem‑solving and customer service skills with the ability to think on your feet.
• Demonstrated ability to work under pressure and meet deadlines.
• Self‑motivated, detail‑oriented, and able to work independently.
• Must be able to work flexible shifts including weekdays, evenings, and weekends to suit business needs.

• Comprehensive health and welfare benefits for associates working 30 or more hours per week.
• Medical, Dental, and Vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability insurance.
• Paid time off, parental leave, and holidays (subject to eligibility); temporary or seasonal associates are ineligible for PTO.
• Paid volunteer day to an approved organization of your choice.
• 401(k) with employer match (subject to eligibility based on tenure).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.

We are an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.