Head Housekeeper​/Team Manager

Head Housekeeper / Team Manager

Seaside Vacation Homes | Seaside, Oregon
Full-Time | 48-55k Salary + Performance Bonuses

At Seaside Vacation Homes, clean isn't subjective.

We manage more than 100 vacation homes along the Oregon Coast, and our reputation depends on delivering consistently clean, well-cared-for homes to our guests.

Our teams are divided into North and South teams, and we have an opening coming available soon for a Head Housekeeper / Team Managers to lead one.

Each manager will directly supervise a team of approximately 7–10 Property Manager Housekeepers and be responsible for the quality, productivity, development, and day-to-day performance of that team.

Here's the important part:

This is a management job in a housekeeping operation-not a housekeeping job with some management duties.

If your instinct when the team gets behind is to grab a vacuum and disappear into a house for three hours, you're probably going to miss the bigger job.

Your job is to run the team.

On a busy turnover day, you'll have multiple employees working across multiple vacation homes at the same time.

You need to know:

• Who is performing well?

• Who is falling behind?

• Where is quality slipping?

• Who needs coaching?

• Where does the team need additional direction?

• Are we going to make our check-in deadlines?

• Are we producing the quality we’re known for?

• Are we staying on budget?

Sometimes you'll need to roll up your sleeves, demonstrate a technique, train alongside an employee, or help protect a guest arrival.

But your first responsibility is maintaining visibility over the entire operation
.

A successful day isn't one where you personally saved three houses.

It’s one where your team delivered the day's homes on time, on budget, and to Seaside Vacation Homes standards.

Yes, you read that correctly.

We have a dedicated Scheduling lead.

Our dedicated scheduling position handles employee scheduling and daily property assignments.

Why?

Because we want our Team Managers focused on what we’re hiring them to do:
lead people and deliver results.

You’ll take the team and daily plan you’ve been given and manage its successful execution-monitor progress, maintain quality, solve problems, coach employees, create urgency when necessary, and keep the operation moving.

You run the team. Our Scheduling Czar handles the scheduling puzzle.

We don’t believe good management means walking behind employees and quietly fixing everything they missed.

That doesn’t develop anybody.

When work doesn’t meet our standards, you'll identify the issue, explain what needs to change, retrain or demonstrate when necessary, have the employee correct their work whenever practical, and then verify that the correction happened.

Show the standard. Train the standard. Inspect the standard. Hold the standard.

We already have established training, quality-control procedures, documentation, and performance systems. You won’t be walking into an operation where you need to invent everything from scratch.

Learn our system first. Get good at running it. Build credibility.

Then bring us your ideas for making it better.

We produce two-day performance report cards that help our managers understand how their teams are performing and where attention is needed.

The report isn’t the management.

What you do with the information is.

If someone is consistently running behind, we don’t just want today’s problem solved. We want the manager asking why
.

Is it training? Pace? Time management? Property difficulty? Quality rework? A misunderstanding of expectations?

Fix today’s problem-and then work on the reason it keeps happening.

That’s management.

One of the best managers we’ve had came from a sports-coaching background
.

That makes sense to us.

A good coach doesn’t jump onto the field and play everyone’s position for them.

They observe. Teach. Demonstrate. Motivate. Correct. Set expectations. Track performance. Build confidence. Create accountability.

And eventually, the players become capable of performing successfully…