Operations Manager

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind.

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Operations Manager coordinates all business operations for the Greater Puget Sound District offices, manages contract outcomes and reporting, quality assurance and improvement, internal and external audits and participates with the district leadership team on a variety of projects and initiatives.

This position works closely with various site administrators and reports directly to the Associate District Director. This position helps operationalize community-based programs in a work environment that is very flexible and dynamic with the goal of ensuring continuity and collaboration across programs. The Operations Manager will need to maintain a big picture to maximize the efficiency of resources and space within and across programs while supporting LCS Staff, Interns, and Volunteers.

• Support the district and program leadership by ensuring maintenance of up-to-date program contract information, financial information, and quality improvement data.
• Track and support grant applications, provides consultation with leadership on grant applications and support reporting on deliverables.
• Prepares and provides monthly/quarterly reports with contract deliverables as well as organizational metrics.
• Provide support to program leaders regarding operations, goals, policies and procedures, and legislative/accreditation standards.
• Assists in leading the district’s Program Quality Improvement efforts, including attending monthly District Program Quality Improvement Meetings and representing the district at the Agency’s quarterly PQI meetings.
• Leads the district’s Safety Committee, Staff Morale and Engagement Committee and annual Summer/Winter Retreats.
• Works collaboratively with program leaders to develop new forms and data collection methods to meet contract needs while supporting community impact.
• Models, and encourages, direct, professional communication among staff members and facilitates the development of a positive working environment that recruits and retains stand‑out colleagues.

• 3 years of related experience in operations management, or community-based programming is required. You should have strong…