Sea Logistics Customer Care Specialist, Import

Sea Logistics Customer Care Specialist, Import


It's more than a job


When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.


How you create impact


The Sea Logistics Customer Care Specialist is responsible for delivering exceptional support to customers by providing accurate information, handling inquiries, and resolving issues with professionalism and efficiency. You will as a key partner to both internal and external stakeholders, ensuring a smooth and positive customer experience. In this role, you will also manage a personal portfolio of house accounts as the designated account owner, building strong relationships, driving engagement, and ensuring each customer receives consistent, high-quality service.

• Deliver strong customer engagement, satisfaction, retention, and reactivation in partnership with Field Sales and the Operational Care Center (OCC).
• Build and maintain solid operational relationships with customer contacts through daily communication, proactive guidance, and regular visits.
• Ensure all existing customers receive consistent outreach and that all email interactions are handled as KN Service Moments.
• Log all customer interactions accurately in the CRM system (Core Log).
• Achieve financial targets and support strategic business objectives.
• Provide timely pricing, manage end-to-end spot quotes, and ensure all rebates are captured in Sea Quote.
• Support customers in increasing automation by leveraging the eTouch Automation dashboard in collaboration with the OCC.
• Maintain strong proficiency in KN applications and eTouch tools to confidently promote and support their use with customers.
• Complete Customer Profiles (CP), Business Profiles, and Standard Operating Procedures (SOP) following initial customer meetings.
• Monitor exceptions through the CCL Dashboard and identify opportunities for process improvement.
• Track customer profitability and maximize Gross Profit (GP) at the account level.
• Identify financial risks and work with stakeholders to develop mitigation strategies to protect customer profitability.
• Monitor accounts receivable aging, follow up with customers, and help minimize exposure to bad debt.

What we would like you to bring

• 2+ years of logistics experience, preferably in seafreight, with working knowledge of Incoterms
• Systems-oriented approach with the ability to work effectively within structured, interconnected processes
• Strong collaboration skills and a team-focused mindset
• Sound judgment and problem-solving abilities in operational environments
• Comfort with financial concepts and using data to inform decisions
• Clear, effective communication skills for engaging diverse internal and external stakeholders
• Customer-focused mindset with experience supporting service quality and satisfaction
• Adaptability in changing environments and willingness to support continuous improvement
• Proactive, solutions-driven approach to enhancing operational and customer outcomes

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.


What's in it for you


At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges…