Part Time Customer Service Associate

As a Dollar/Thrifty Customer Service Associate, you will interact with our customers to provide world‑class service to rental car customers, delivering helpful, courteous, and quality assistance. You’ll be responsible for managing the pickup and return process, greeting customers, answering inquiries, processing rentals, and ensuring a seamless experience.

• Hourly Rate is $21.24 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans:
  Eligible, Up to 12%
• Bonus:
  Eligible, Up to 12%
• Benefits:
  Further program information can be found here at  To include, but not limited to:
  • Up to 40% off the base rate of any standard Hertz Rental
  • Medical, Dental & Vision plan options
  • Life Insurance:
    Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you
  • Retirement programs, including 401(k) employer matching:
    Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts – Theme Park Tickets, Gym Discounts & more

• Provide world‑class customer service by managing the rental (and occasionally return) process in compliance with Hertz's policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning its issues and resolving them.
• Be proud of our brand and the role you play in our success.
• Play an active role in team collaboration; know how your role contributes and do your part.
• Enjoy going for the WOW! Desire to surprise and delight.
• Build brand loyalty.
• Utilize company‑approved sales and service techniques to determine customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

• Passion for customer service and attention to detail – Goes the extra mile.
• Self‑motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate multiple computer systems. Ability to multi‑task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast‑paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience working well within a team.
• 100% customer focus, with proven experience within a customer facing environment.

• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran.