Managing Director Infrastructure

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day.

If you share our passion for creating an airline people love, we want to hear from you.

Alaska Airlines

The Managing Director of Information Technology Services (ITS) Infrastructure is the single accountable executive for all enterprise infrastructure platforms and 24×7 technology operations supporting Alaska Airlines, Hawaiian Airlines, and Horizon Air. Reporting to the Vice President of ITS, this role provides executive leadership over all infrastructure operations and engineering domains required to support safe, reliable, and resilient operations. The MD ensures technology platforms operate with continuous high availability across cloud, datacenter, airports, systems operations centers, contact centers, corporate locations.

As a member of the ITS executive leadership team, the MD ITS Infrastructure leads and is accountable for the execution of the enterprise infrastructure strategy, balancing world‑class run‑the‑business operational excellence with platform modernization, cloud migration and risk reduction. This role has complete ownership of ITS Operations outcomes, including infrastructure/cloud reliability, operational resilience, financial performance, and technology risk posture. The MD will partner with the rest of ITS executive leadership team on technology strategy development.

The MD serves as a trusted executive partner to enterprise leadership, delivering world‑class technology services across all three airlines.

• Define and execute the enterprise ITS Infrastructure and Operations strategy aligned to operational, commercial, and business priorities.
• Lead technology infrastructure teams supporting critical airline functions, including Cloud Platforms, Data Centers, Network Engineering, Compute Platforms, Field Services, Observability, SRE, Production Operations, and the Technology Service Desk.
• Ensure infrastructure services are reliable, resilient, and scalable across airport locations, operational control centers, and enterprise environments.

• Own enterprise incident response, disaster recovery, and business continuity capabilities to minimize operational impact and ensure rapid recovery.
• Establish, monitor, and continuously improve availability, performance, and reliability metrics using ITIL, SRE, and observability best practices with clear executive reporting of risks and trends.
• Ensure infrastructure services meet the airline’s reliability expectations and support safety critical operational systems.

• Lead modernization of infrastructure platforms through cloud‑first adoption, automation, Infrastructure-as‑Code, and operational tooling.
• Partner with cybersecurity, software engineering, common services, and product leaders to enable scalable, performant, and secure hybrid architectures.
• Evaluate emerging technologies to improve operations, efficiency, and resiliency while managing operational risk.

• Implement and mature enterprise IT Service Management practices (incident, problem, change, configuration, and asset management).
• Establish world class enterprise monitoring and operations capabilities supporting proactive issue detection and resolution.
• Ensure infrastructure operations align with SOX, PCI, FAA, TSA, and security/privacy/regulatory requirements in partnership with cybersecurity and compliance leaders.

• Own infrastructure and operations budgets, ensuring disciplined financial management and cost optimization.
• Manage strategic partner, vendor and service provider relationships with clear performance expectations and governance.
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