Senior Program Manager

We are hiring a Senior Program Manager for a enterprise-level company for a 6-month contract. This person will be onsite 4x a week in the Greater Seattle Area. If you are interested and a fit, please apply today!

Location:

Sea Tac, WA

Duration: 6 Months

Pay: $70 - $85/h

Title:

Senior Program Manager

• Lead the end-to-end rollout of a new operations model across 6 different locations
• Act as the central organizer across many moving parts: location leaders, HQ stakeholders, product team members, communications, and a third‑party kitchen vendor (partnering closely with this vendor’s PM).
• Own timelines, milestones, dependencies, and deliverables on team's end.
• Partner closely with managers at each location to coordinate readiness, sequencing, and execution.
• Design and drive a thoughtful change management approach for approximately 450 employees.
• Build and oversee a training and curriculum program to transition staff from back-of-house roles into guest-facing positions (bartending, barista, front desk, guest engagement).
• Collaborate with the communications team to ensure employees are informed, supported, and confident throughout the transition.
• Use Smartsheet to track progress, communicate status, and align stakeholders.
• Ensure the new model is not just launched, but sustainable
  , with ongoing training, proficiency standards, and clear ownership going forward.

• 7-10+ years of experience in Product Management, Program Management, or a closely related role.
• Proven experience leading large, complex transitions with significant operational and people impact.
• Strong change management skills, with demonstrated empathy for frontline employees navigating role and workflow changes.
• Ability to operate with minimal direction and bring structure to ambiguous, fast-moving initiatives.
• Experience coordinating across multiple teams, functions, and locations.
• Excellent communication and facilitation skills, especially when working with executives, managers, and frontline leaders.
• Comfortable managing vendors and external partners alongside internal teams.
• Strong organizational skills with the ability to manage milestones, dependencies, and deliverables across parallel work streams.

• Prior experience in airlines, airport operations, hospitality, or food & beverage environments.
• Experience working on large-scale workforce transitions or operational transformations.
• Background in training enablement, curriculum design, or learning program development
  .
• Familiarity with Smartsheet or comparable project management tools.
• Experience working in scrappy, evolving environments where plans must adapt without losing momentum.
• Demonstrated ability to design programs that are scalable and sustainable beyond initial rollout.

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.