Operations Supervisor; SEA

Our Culture and Values

• Safety
• Mutual Respect
• Service
• Accountability
• Integrity
• Pride

McGee reinvents airport and aviation services throughout North America. Our teams of motivated, high‑performing individuals bring a scrappy, go‑getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive. We are the “un‑vendor” – agile, creative problem solvers. From baggage handling to airplane cleaning, check‑in services to ground operations, ramping to mobility assistance, we bring fresh energy to your operations and customer service.

The Operations Supervisor is a critical role in ensuring that McGee Air Services delivers best‑in‑class ground handling services. The Operations Supervisor monitors performance, supervises teammates, and builds an environment where safety, team‑member engagement, and operational performance are paramount.

The Operations Supervisor anticipates operational needs, makes required adjustments to respond to challenges, and provides the team and leadership with information to ensure a successful operation. This role collects operational and safety information and translates it into briefings, time‑report outs, and formal reporting for team members, leadership, and customers. As a leader within our operational team, the Operations Supervisor engages in honest two‑way communication with staff to promote a safe, well‑run operation and a positive work environment.

Operational Supervisors are hired into specific functional areas such as Ramp, Fleet, Safety, etc. The specifics of the job vary across areas, but the following responsibilities and qualifications are required and expected for all Operational Supervisors.

• Establish and maintain a culture that encourages communication, where all team members feel valued, connected, and engaged in the success of the operation.
• Dispatch, assign work, monitor ramp operations, fleet performance, and baggage transfer operations.
• Coach, guide, and mentor team members to ensure safety and operational metrics are met.
• Prepare and present safety and operational briefings both internally to McGee and externally to customers.
• Partner with other supervisors and leadership to ensure effective balancing of tasks and coverage.
• Act as liaison between McGee Air Services and customers.
• Represent McGee in briefings with customer Managers on Duty to plan for irregular operations, tows, extra flights, and other special situations.
• Conduct investigations and collect required information on operational/safety metrics.
• Assist in safety incidents as well as ensuring documented follow‑ups, lessons learned, mitigations and corrective action plans are documented, managed, and implemented.
• Actively observe operation to identify areas of improvement in safety, training, and operations.
• Prepare and communicate various performance reports to team members and leadership, including shift reports, performance data, missed metric summaries/investigations, mitigation plans, safety incidents, equipment status, and staffing information.
• Monitor staffing during start times and coordinate, support, and communicate re‑balancing of operational crews.
• Perform required audits, investigations, and participate in or lead any disciplinary actions.
• Evaluate individual and teamwork performance, coach, and counsel to support employee growth and operational performance, and document discussions and improvement plans.
• Promote and maintain a culture of safety and mutual respect at all times.
• Ensure equipment is available, maintained, and operated safely, including daily inspections and removal from service when necessary.
• Foster an inclusive, engaging, and high‑performance culture that always demonstrates McGee’s values.
• Recognize and celebrate individual and team performance.
• Other duties as assigned.

• Two (2) years of airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations preferred.
• Highly self‑motivated with the ability to juggle multiple tasks in a fast‑paced environment.
• Excellent communication skills.
• Ability to…