Change Management Program Manager

Company

Alaska Airlines

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day.

If you share our passion for creating an airline people love, we want to hear from you.

The Change Management Program Manager is the sole subject matter expert in people-centric change management tools and processes across Alaska Airlines.

As an individual contributor, this roledefines the long-term strategy for change management and employee enablement, while exercisingconsiderable latitude and initiative to directly leadothers inchange work and drive results in alignment with businessobjectiveswithparticular emphasis on high-impact technology and AI transformations.

• Develops and executes Alaska Airlineschange and enablement approach, adapting the company’s foundational change disciplines.
• Leads large-scale change work, including completing complex assessments, documenting change plans, facilitatingworkshopsand decision-making, creating change materials, andestablishingand monitoring readiness and adoption metrics.
• Manages a portfolio of change management work, which may include aligning change work streams,allocatingtasks and resources, ensuring stakeholder satisfaction, and being accountable for achieving business objectives.
• Leads cross-divisional teams to develop and implement change strategies that deliver significant and successful changes to the business.
• Partners with the director to define the long-term strategy for change management and employee enablement, with emphasis on changes that havehighimpact on business performance.
• Builds andmaintainsstrong relationships across the company to ensure alignment and success of the most impactful and highest-priority change work.
• Influences across the company and severallevels upto promotea continuous improvement and AI-forward culture, including building change and AI-adoption capabilities.
• Maintainsexpertisein change management and employee enablement techniques and leading practices — including emerging practices for AI adoption and responsible AI — and works with management tofacilitatestrategic direction.
• Develops and maintains
  
  Alaska Airlineschange managementmethodology, tool sets, courses, and AI-specific enablement assets,including prompt libraries, playbooks, and coaching guides,andestablishesand monitors tiered AI adoption metrics to recommend reinforcement andhypercareactivities for sustainedutilizationand value.
• Partners with the director to prioritize requests, load level work, and manage Statement of Work (SOW) outcomes and deliverables for contractors and temporary staff in alignment with priorities.
• Provides change managementexpertiseto project managers, contractors, and less-experienced resources.
• Builds and leads change champion and advocate networks and the Change Management community of practice to share best practices, drive peer-to-peer influence, and surface workflow improvements and adoption barriers from the front line.

Required

• 7 total years of experience in change management, project management, organizational development, Lean/Six Sigma process improvement, or related experience, including 4 years leading change as a Change Manager and at least 1 year leading complex cross-divisional or enterprise-wide change.
• Bachelor’s degree with a focus in business administration, organizational development, or a related discipline, or anadditionaltwo years of training/experience in lieu of this degree.
• Proven change management skills and the ability to apply research and best practices to existing business problems.
• High school diploma or equivalent.
• Minimum age of18.
• Mustbe authorized towork in the U.S.

Preferred

• Experience in a leadership role managing programs or portfolios that directly affect multiple organizations, departments,…