Hotel Maintenance Technician

JOB DESCRIPTION:

JOB TITLE: Maintenance Technician

REPORTS TO: Maintenance Supervisor, Managers

STATUS: Non-Exempt – Hourly

SALARY RANGE: $22/HOUR—$24/HOUR depending on experience

JOB SUMMARY: The Maintenance Technician is responsible for assisting with the operation, maintenance, service, and repair of equipment, as assigned, to maintain the physical structure and grounds of the hotel property. He/she is also responsible for participating in the preventative maintenance program, handling guest requests and other work orders as assigned. They are also responsible for performing in a safe and efficient manner and performing trade jobs such as carpentry, painting, etc.

as assigned. The Maintenance Technician is expected to actively develop excellent service skills in dealing with clients, guests and co-workers.

Education & Experience:

• High School diploma or equivalent.
• Must obtain and maintain any licenses or certificates as required by law.
• Ability to read and understand blueprints and schematics.
• Knowledge of machines, computers, tools and other equipment, including HVAC, electrical and plumbing.
• Ability to communicate effectively with guests and staff.
• Ability to work a flexible schedule, including weekends and holidays.
• Physical Requirements:
  • Long hours sometimes required.
  • Heavy work:
    Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during the entire shift.
  • Ability to reach overhead, utilize both hands, bend over, and stoop and kneel.
  • Ability to operate various types of maintenance equipment.
  • Must be capable of climbing and descending stairs during their shift.

• Must be able to understand and follow directions, guidelines and work objectives as set forth by the supervisor.
• Must be able to understand the potential hazards and subsequent procedures involved in working around commercial cleaning agents and various types of machinery.
• Must use common sense and integrity in ensuring the security of guest belongings while working in guest suites.
• Must be able to convey information and ideas clearly.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to listen to, understand and clarify the issues raised by guests and co-workers.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities for this job at any time for reasonable accommodation or other reasons.

• Maintain high standards of personal appearance and grooming. Wear a name tag when working.
• Maintain a professional and friendly demeanor at all times.
• Must always be attentive, courteous, and efficient in dealings with the clients, guests, managers, and all other employees.
• Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Consistently leave a maintenance slip in the guest suite when work is completed.
• Develop a team player attitude for the good of the hotel.

• Responsible for maintaining the physical structure and grounds of the hotel property in like-new condition, including landscaping, walkways, pool area and sports courts.
• Must be able to use two-way radios, telephones, and various types of maintenance equipment.
• Perform interior and exterior property maintenance, such as carpentry repair, painting, and all other functions necessary to maintain the facility and property.
• Complete maintenance requests in a timely manner. These may include: changing out light bulbs, vinyl repairs, touch-up paint, minor furniture repairs, tub caulking, and tile repairs. Also, maintenance for equipment such as ice machines, refrigerators, kitchen and laundry equipment, HVAC, guest rooms, meeting rooms, public area spaces,…