Field Service Technician (Coffee, Water & Beverage machines

Field Service Technician (Coffee, Water & Beverage machines)

About Agora Refreshments

Agora Refreshments is a full-service, customer-obsessed, breakroom-supply company, creating vibrant and refreshing workplace experiences. From modern water and coffee equipment to curated snacks, craft beer, wine, and cold brew on tap, we redefine office culture. Serving satisfied customers across Seattle, WA, Portland, OR, and Austin, TX, we bring a personalized touch to every workplace we serve.

We’re looking for people who are eager to challenge the status quo, who see detail as the difference between good and great, and who believe that their work can bring joy and connection to others. At Agora Refreshments, you’ll join a diverse team where your ideas are valued, your enthusiasm is contagious, and where every role contributes to our collective mission of refreshing lives.

If you’re adaptable, passionate about quality, and ready to be part of a team that cares as much about innovation as it does about community, you’re exactly who we want on board.

Agora Refreshments provides health and time-off benefits because we believe that supporting our employees' well-being is essential to their success and our collective growth. All full-time employees (30+ hrs) are eligible to enroll in our Medical, Dental and Vision insurance. We also provide Long Term Disability and Life insurance at no cost to the employee. Agora Provides Paid Time Off including Vacation, Sick and 11 paid holidays to ensure all employees have some time to rest, recharge and spend time seeing the people and doing the things we love.

Agora Refreshments is an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such characteristic. We believe in creating a diverse and inclusive community where every individual is empowered to share their unique perspectives.

If you require any reasonable accommodations during the recruitment or hiring process, please let us know.

Upon request, alternative formats and support for non-English speakers, as well as accommodations pursuant to the Americans with Disabilities Act (ADA), are available.

This role will provide services and repairs to the customers on location to fix problematic machines or equipment that cannot easily be moved due to size or connections with outer systems. Our preferred candidate is a punctual team player with technical expertise , inventory control experience and excellent customer service.

Exceptional communication, ability to handle and resolve recurring problems and logistics ability.

• Knowledge of mechanical equipment functions, basic plumbing, and electrical skills.
• Capable of walking client/customers through troubleshooting procedures over the phone.
• Ability to accomplish service tickets and customer needs with efficiency and excellence
• Assist team service department revenue goals including filter change revenue goals.
• Ensure appropriate care for equipment to and from delivery vehicle, advising Manager when equipment is damaged for any reason.
• Ensure appropriate care for assigned hand tools and assigned technology/tablet/phone.
• Manage van parts inventory ensuring that all parts are accounted for on service tickets to be invoiced out of inventory.
• Restock used van stock inventory daily to guarantee that you always have appropriate parts to handle service calls and installs.
• Confirm that coffee and water systems are clean and working properly after performing a service call, system cleaning or filter change.
• Perform service swaps and repairs onsite ensuring appropriate paperwork and detail of parts installed are notated on service ticket to relieve from inventory.
• Continued equipment training on current and new equipment product lines.
• Manage daily service task list assigned advising Manager of any issues.
• Perform vehicle…