ServiceNow Architect

Pacific Northwest / Pacific Hours | Remote or Hybrid (Seattle, Phoenix, or Honolulu)

Wide Net Consulting Group has an active opening for a Service Now Architect with an enterprise client in the aviation and travel industry. This is a senior technical role responsible for designing, implementing, and governing scalable solutions on the Service Now platform, ensuring alignment with business strategy, platform best practices, and enterprise architecture standards.

• Architect end-to-end Service Now solutions spanning ITSM, ITOM, CSM, HRSD, Sec Ops, and additional modules as the platform grows
• Translate business and enterprise requirements into platform designs that are secure, performant, and built for the long term
• Set and enforce development standards, governance frameworks, and platform best practices across all teams touching Service Now
• Lead technical design reviews and serve as the final approver on architectural decisions
• Own the platform roadmap, instance strategy (Dev/Test/Prod), upgrade planning, and technical debt reduction
• Build and maintain integration architecture using REST, SOAP, MID Server, Integration Hub, and native API capabilities
• Drive CMDB strategy, data modeling, and CSDM framework adoption across the organization

• 8 to 12 or more years of technology experience, including at least 4 years focused on the Service Now platform
• A track record of architecting and delivering Service Now at enterprise scale
• Solid grounding in cloud architecture and enterprise integration patterns
• Experience designing with REST and SOAP APIs, MID Server, CMDB, and the CSDM framework
• Expertise in platform security architecture including ACLs, role design, SSO, and OAuth
• Ability to diagnose and resolve performance issues at the platform level

• Active Service Now certifications such as CSA, CIS, CTA, or CAD

• The platform runs reliably and performs under load
• Projects land on time and get adopted by the teams using them
• Technical debt trends down over time
• CMDB data stays accurate and continues to mature
• Governance standards are followed consistently across implementations

Pay Range: $65.00 – $75.00 per hour, depending upon experience. Health & Medical Benefits, 401K, Employee Assistance Program, and Sick Time applicable by state.