Supervisor of Ramp Services

Job Summary

The classification of Supervisor Ramp & Passenger Services includes managing, coordinating and controlling airport activities for both Ramp Services and Passenger Service functions. This includes monitoring quantity and quality of work performance; directing personnel; overseeing staffing; participating in discipline, coaching, counseling, hiring and termination; training subordinates; ensuring compliance; budgetary control; communication between airport board and customers; ensuring safety, security, quality and employee relations;

maintaining operations per corporate security program and TSA legislation; ensuring audit requirements; administering company s; ensuring fair and equitable treatment.

Loading & unloading of cargo (mail, express, baggage, freight, company material) on/off aircraft; transporting cargo between terminals and aircraft; ramp transfers of cargo; receiving, delivering, handling freight and company material, exporting at express docks, mail and baggage in outbound baggage room; completing forms and messages; cleaning & servicing cabin interiors, cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings;

transporting furnishings & supplies; assisting in loading, unloading and racking drums; de‑icing aircraft; cleaning external surfaces; routine cleaning of work areas, ramps, facilities; monitoring security; routine automotive repair; servicing & cleaning equipment.

• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes and dispatching flights safely and timely.
• Handle baggage service functions such as filing loss, damage and pilferage claims.
• Provide efficient customer service and resolve passenger problems.
• Coordinate with all departments to ensure operational needs are met.
• Act as company representative when assigned.
• Report to work on a regular and timely basis.
• Read and interpret documents such as safety rules, operating & maintenance instructions, procedure manuals.
• Perform basic math operations and interpret graphs and bar charts.
• Define problems, collect data, establish facts and draw valid conclusions.
• Interpret extensive variety of technical instructions in mathematical or diagram form and manage variables.

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to read, write, speak, understand English.
• Must be able to work weekends (Friday, Saturday, Sunday), holidays and days off.

• Excellent English communication skills.
• Cognitive skills to set priorities and use independent judgment.
• Ability to handle stress and work with minimal supervision.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

• Ability to lift up to 70 lbs.
• Work in a high noise level environment.

• Daily Pay app for immediate payment.
• On the spot awards via Awardco platform.
• Health care options for full and part‑time employees.
• Employee extras including travel discounts, pet insurance, discount shopping.
• Wellness programs for all employees.
• 401(k) program.
• Internal mobility and transfer opportunities.

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.