Passenger Service Agent

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service.

WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents.

Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.

Check out this short video of a Day in the life of a Passenger Service Agent!

• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect appropriate charges and document method of payment.
• Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted.
• Confirm TSA mandatory screening.
• Confirm Dangerous Goods (DG) have been checked within aircraft limits and follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity, Weekly Import and/or Export Statistics).
• Answer incoming calls and respond to emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA and United States.

• Must be at least 18 years of age.
• Must possess clean driving record and valid driver's license.
• Must provide proof of the legal right to work in the United States.

• Typing skills with ability to type a minimum of 35 wpm.
• English proficiency (reading, writing, speaking, listening).
• Mental abilities (visual observation and identification, mental rotation).
• Interpersonal skills (customer service, dependability).
• Work values (responsibility, honesty, integrity).
• Knowledge of basic arithmetic and mathematics.
• Comprehension of airway bill import procedures and government regulations.
• Attention to detail and organization skills.
• Ability to follow instructions from supervisor or lead agent.
• Ability to work as an effective team member.
• Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
• Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.

• Must be able to lift up to 50 lbs.
• Tolerate moderate to loud levels of noise within the work environment.
• Stand and remain standing for…