Customer Billing Specialist; Accounting Technician II - BU

City Light’s Customer Operations Division is hiring two Customer Billing Technicians. These positions are within Account Control, Validation or New Accounts. They are customer billing roles that require accounting skills. The work is performed in the customer management and billing software, not the financial system, and involves customer interaction to gather information and communicate outcomes.

Seattle City Light is a recognized national leader in energy efficiency and environmental stewardship.

• Processes customer refunds, payment transfers or reversals, returned bank items.
• Researches and corrects billing errors or discrepancies using established processes.
• Identifies recurring or systemic issues and recommends solutions.
• Uses multiple systems to research and understand complex billing scenarios.
• Interacts with other departments to facilitate account correction.
• Interacts with customers to understand issues and relay account status and proposed solutions.
• Prepares and reviews reports, forms, account transactions, customer billings and other documents required in assigned area.
• Compiles information and data required for the preparation of expenditure and revenue reports.
• Reconciles, reviews, verifies and corrects entries, codes or documents prepared by others to ensure the accuracy of information.

Requires two years accounting/bookkeeping experience or one year experience as an Accounting Technician I; or an equivalent combination of education, training, and experience.

• Demonstrated ability to work under pressure in a fast‑paced environment, meet strict deadlines, and adapt to a changing work organization.
• Strong background in resolving complex reconciliation issues.
• Demonstrated experience working with large scale information systems (People Soft, SAP, Oracle).
• Demonstrated ability in providing good customer service with excellent follow‑up skills.
• Strong analytical skills.
• Strong oral and written communication skills.
• Self‑starter.

Seattle City Light is committed to reliable service during emergencies. Through its Emergency Response Program, each employee is assigned a role—usually aligned with their regular duties—to support emergency operations. Participation is required and vital to helping the utility stay prepared and serve the community when it matters most.

The full salary range for this position is $33.72 to $39.18 per hour.

Seattle City Light offers a comprehensive benefits package including vacation, holiday, and sick leave, as well as medical, dental, vision, life and long‑term disability insurance for employees and their dependents. More information about employee benefits is available on the City of Seattle website (https://(Use the "Apply for this Job" box below).).

Seattle City Light values diverse perspectives and encourages people of all backgrounds to apply. Candidates will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religion or political affiliation, age, sexual orientation, or gender identity, including people of color, immigrants, refugees, women, LGBTQIA+, persons with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including a background check in compliance with the Seattle’s Fair Chance Employment Ordinance and relevant City of Seattle personnel rules.