Client Account Manager

Job Overview

We are seeking an experienced Client Account Manager to lead a team of Client Account Specialists while partnering with attorneys and firm leadership to support billing, collections, and client account management.

The ideal candidate will have strong billing/client accounting experience, leadership skills, financial analysis abilities, and a client-service mindset
, preferably within a law firm or professional services environment.

• Lead, coach, and develop a team of Client Account Specialists.
• Oversee client billing, collections, invoicing, and account management activities.
• Review invoices for accuracy, compliance, and client-specific billing requirements.
• Manage month-end billing activities, work-in-progress, and deadlines.
• Partner with attorneys to resolve billing issues and manage special billing arrangements.
• Collaborate with eBilling, Rate Analysts, and Finance & Accounting teams.
• Analyze billing activity and prepare management reports.
• Identify opportunities to improve billing processes, efficiency, and client service.
• Maintain strong relationships with attorneys and internal stakeholders.
• Support departmental projects and continuous improvement initiatives.

• Bachelor’s degree in Accounting, Finance, Business
  , or equivalent experience.
• 5 years of experience in billing, client accounting, collections, or financial operations.
• Previous supervisory or team leadership experience
  .
• Law firm or professional services experience preferred.
• Experience with financial management systems;
  Aderant/Expert/Bill Blast experience is a plus.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and discretion when handling confidential information.

$130,000–$160,000 annually
, depending on experience and qualifications.

A strong billing or client accounting professional with team leadership experience, law firm/professional services background, and excellent attorney/client relationship skills
.