Senior Manager, Invoice-to-Cash Operations

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we’re building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we’re going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

McKinstry is looking for a Senior Manager, Invoice-to-Cash Operations to join our growing Finance and Accounting division. This position is responsible for leading the Invoice-to-Cash function, including billing, collections, cash application, customer payments, reporting, and supporting technology platforms. Serves as the primary leader responsible for day-to-day Invoice-to-Cash operations, operational performance, and working capital results. Partners with the Director, Accounting Operations on organization design, process improvements, and system initiatives while maintaining ownership of execution, issue resolution, and team performance.

Additional responsibilities may include:

• Own Invoice-to-Cash operations, including billing, collections, cash application, customer payments, AR aging, and related customer data processes.
• Establish priorities, KPIs, service levels, and operating rhythms to drive execution, accountability, and working capital performance.
• Lead resolution of issues impacting cash flow, customer experience, and operational performance.
• Ensure the function can support business growth and operational complexity through timely execution, clear ownership, accountability, and escalation of issues.

• Lead and develop managers/supervisors, team leads, and senior individual contributors responsible for Invoice-to-Cash operations across billing, collections, cash application, and customer master data.
• Establish clear ownership, accountability, performance expectations, and escalation paths to drive execution and team performance.
• Support organizational growth through leadership development, succession planning, and operating model improvements.

• Drive billing, collections, cash application, customer onboarding, and AR aging performance through strong partnership with Line of Business Operations team members and Finance & Accounting teams.
• Own the accuracy, timeliness, and quality review of Invoice-to-Cash cash forecast inputs, ensuring forecasts are reviewed and validated before distribution.
• Improve visibility into customer payment issues, collection risks, and operational barriers impacting cash flow.
• Lead initiatives that improve cash conversion, customer experience, operational efficiency, and overall Invoice-to-Cash performance.

• Lead the operational execution of ERP implementations, system enhancements, and process changes across Invoice-to-Cash, partnering with the Director, Accounting Operations on priorities, design decisions, and business outcomes.
• Manage third-party partners supporting payment processing, collections, lockbox operations and billing technology services.
• Provide business leadership for ERP implementations, system enhancements, and technology initiatives, ensuring solutions improve operational performance, controls, automation, and scalability.

• Ens…