Operations Coordinator III

Overview

Coordinated Care Agency (CCA), a dba of the Archdiocesan Housing Authority, offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness.

The purpose of our work is to ensure that people have access to healthcare and supports that they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability. We approach our clients and colleagues through a trauma-informed lens, based on the knowledge and understanding of how trauma affects people's lives.

An effective Operations Coordinator demonstrates strong organizational skills and initiative. The Operations Coordinator is responsible for providing administrative project management support to leadership teams across the Coordinated Care System. Incumbents must be able to perform effectively in a dynamic environment, with a keen attention to detail, the ability to manage multiple tasks simultaneously, and the capacity to address emergent issues and projects as they arise.

This role entails delivering both administrative and technical support to ensure program compliance and uniformity. The Operations Coordinator is expected to offer exceptional service to all stakeholders, emphasizing collaborative approaches to resolve challenges.

This position offers a compensation range of $28.06 – $31.21 per hour (DOE)

Full‑time, 40‑hour position include a competitive benefits package:

• Medical, dental, and vision coverage, plus life insurance and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Administrative Support

• Handle meeting logistics - Prepare agendas, setup meeting spaces and reservations, compile materials, record action items, and track deadlines in line with internal protocols for clarity and follow-up.
• Monitor key leadership tasks and deadlines - Use task-tracking tools or spreadsheets to log responsibilities, assign owners, and follow up, following common “Follow-up tasks,” “Assigned to,” and “Due date” formats.

Project Coordination

• Support the development, maintenance, and updating of program-related digital platforms and documentation.
• Assist with creating and managing forms, reports, and special projects to promote high-quality, equitable services throughout the organization.
• Provide technical assistance for data collection, analysis, and file auditing as needed.
• Serve as a primary point of contact for external partners and vendors.

Volunteer and Intern Coordination

• Act as a liaison with educational institutions and workforce or volunteer partners.
• Coordinate orientations, trainings, evaluations, and recognition events for staff, interns, and volunteers.
• Respond to partnership inquiries and facilitate new agreements and compliance requirements.
• Ensure completion of necessary background checks for volunteers and staff.

Compliance and Fiscal Management

• Provide support for contract review and compliance processes.
• Serve as a liaison for administrative procedures and facilitate communication between teams.
• Support in-person and virtual staff trainings and organizational events.
• Assist with financial administration, such as reconciliations and account management.
• Manage and provide support for various software and administrative systems as required.

General Responsibilities

• Maintain accurate work records and submit timesheets and expense reimbursements promptly.
• Participate in required trainings, meetings, and supervisory sessions.
• Support the organization's mission and contribute to a positive, collaborative work environment.
• Perform other related duties as assigned to support program and organizational needs.

This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes or other bio-hazardous materials in the course of doing business. In addition, there is potential for exposure to blood borne pathogens. Other…