Office Administrator

Overview

Hansell Tierney is assisting our client, a regional insurance agency in the South Sound area of Washington State, with their search for an Office Administrator to join their growing team.

Role Overview

The Office Administrator serves as the central administrative and operational support for a small, client-facing office. This is an in-person role that acts as a key point of contact for clients while also owning the day-to-day administrative functions that keep the office running smoothly.

This role is well suited for someone who enjoys variety, takes pride in being organized, and can work independently in a fast-moving, small-office environment. You will support client interactions, maintain office systems and workflows, and provide dependable administrative support to the broader team.

The Office Administrator follows established processes while also helping identify opportunities to improve, streamline, and document workflows as the office evolves. No two days look exactly the same, and this role plays a meaningful part in creating a professional, welcoming, and well-run office.

• Serve as a primary point of contact for clients, creating a warm, professional in-office and phone experience.
• Greet and assist clients, answer phones, respond to emails, and support day-to-day client communications with accuracy and professionalism.
• Schedule appointments and ensure meetings are accurately entered and maintained in scheduling systems.
• Manage client intake processes, including preparing intake materials, completing accurate data entry, and maintaining organized client records in internal systems.
• Support office communications such as client emails, confirmations, general outreach messages, and internal coordination.
• Follow existing standard operating procedures and assist in building, improving, and documenting workflows as office needs change.
• Manage basic social media coordination, including maintaining posting schedules and creating simple office or educational updates as needed.
• Monitor office supplies and inventory, placing orders and coordinating vendors as appropriate.
• Take ownership of administrative projects and provide flexible, dependable support across office operations.
• Collaborate with team members to resolve basic client questions and support smooth daily operations.

Required Skills and Experience

• Have experience in an administrative, office support, or similar role.
• Are comfortable working in person and serving as a professional, welcoming presence for clients.
• Are highly organized, reliable, and able to manage multiple priorities throughout the day.
• Have strong written and verbal communication skills for working with clients and colleagues.
• Are detail-oriented and take pride in maintaining accurate records and organized systems.
• Are comfortable using office technology and learning new tools such as scheduling platforms, CRM systems, Microsoft Office, and basic social media tools.
• Can follow established processes while also contributing to improvements and documentation.
• Are able to work independently while collaborating closely with a small team.
• Bring a flexible, positive attitude and are willing to step in where needed to support the office.

Location: South Sound WA,LOCAL CANDIDATES ONLY

Estimated Compensation Range: $25-$30 per hour depending on experience. All experience levels encouraged to apply!

Benefits: Three insurance levels, 401K + match, sick leave, and working with a great company!

* This Organization Participates in E-Verify* This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

About Hansell Tierney:

Hansell Tierney is one of the premier staffing and recruiting companies in the Pacific Northwest. Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way. Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities. We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises.

Our business thrives on our deep understanding of the job market and our ability to skillfully tailor our recruitment process to meet our clients’ unique needs.