Office Assistant Olympia​/Hybrid

This position is a Hybrid position that will primarily telework but may be required to report to the office in Olympia weekly. The ideal candidate for the Office Assistant 3 in our Employer Services Unit is motivated by public service and understands the importance of safeguarding programs that support Washington workers and employers.

They take pride in contributing to the integrity of the Paid Family and Medical Leave and WA Cares trust funds, recognizing that accurate, timely administrative work directly supports the economic stability and peace of mind these programs provide. They bring a sense of purpose to their daily responsibilities and value being part of a team that ensures benefits remain accessible and reliable for Washingtonians.

This candidate excels in complex clerical work and thrives in a detail-driven environment. They are skilled at organizing and processing high volumes of employer correspondence, maintaining accurate databases, and preparing clear, professional communications. They are comfortable navigating multiple applications, ensuring data is complete and correct, and handling a variety of forms with precision. Their ability to monitor incoming documents, route information appropriately, and manage both routine and specialized tasks makes them a dependable resource for the Employer Services Unit.

They are also a strong team contributor who communicates effectively and adapts well to evolving priorities. The ideal candidate participates fully in trainings, meetings, and collaborative activities, approaching each with a willingness to learn and support shared goals. They take initiative on special projects, maintain professionalism in all interactions, and consistently demonstrate reliability, organization, and sound judgment. Above all, they bring a steady, service-oriented mindset that strengthens the Strategic Response Team and the broader Insurance Services Division.

• Discover, organize, prepare, and log statuses on a variety of employer fax/mailed/emailed correspondence for further processing by Employer Services staff
• Review and process a variety of Paid Family and Medical Leave and WA Cares programs’ forms.
• Compose and send basic correspondence regarding a variety of Paid Family and Medical Leave and WA Cares programs’ forms (such as Power of Attorney or out of state conditional waivers) to employers, and employer agents

• Monitor faxes and mail for documents and route to the appropriate staff or take necessary action
• Ensure quality data entry in multiple applications by ensuring all data fields are completed
• Process correspondence and email documents; address returned mail and remailing requests

• Attend required trainings, team meetings, huddles, and all-staff meetings
• Complete special projects and assignments

To request a detailed position description, .

• 3 years equivalent education and/or experience as noted below in the required experience
• High school diploma or equivalent AND 2 years of clerical experience

• The ability to take action to learn and grow
• The ability to take action to meet the needs of others

• Document Review & Compliance: Skill in reviewing documents for compliance and accuracy
• Correspondence & Form Development: Ability to compose correspondence and develop forms
• File System Management: Skill in managing electronic and manual file systems
• Adaptability & Versatility: Ability to perform various tasks as needed
• Problem Resolution & Communication: Ability to resolve issues and provide accurate information
• Advanced Word Processing & Software Utilization: Skill in performing complex word processing tasks and using various software

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the Add Attachments field. A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as see attachments may be considered incomplete.

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