Library Associate IV

Overview

Invitation to Compete #06-26:
Library Associate IV

Quick Information Services

Central Library, 1000 4th Ave, Seattle

Regular, FLSA non-exempt, full-time position (80 hours per pay period)

Salary Range: $38.96 - $47.24 per hour

This recruitment is open to the public and to The Seattle Public Library's employees. Please submit your online application, cover letter, resume and responses to the supplemental questions in NEOGOV by 5:00 p.m. on February 7, 2025.

This recruitment may be used for up to 90 days following the closing date of this posting to fill regular and temporary Library Associate IV vacancies.

Location:

Central Library, 1000 4th Ave, Seattle

Schedule:

Week 1 – Wednesday 9:30am-6pm;
Thursday 9:30am-6pm;
Friday 9:30am-6pm;
Saturday OFF;
Sunday OFF;
Monday 9:30am-6pm;
Tuesday 11:30am-8pm. Week 2 – Wednesday 9:30am-6pm;
Thursday 9:30am-6pm;
Friday OFF;
Saturday 9:30am-6pm;
Sunday 9:30am-6pm;
Monday OFF;
Tuesday 11:30am-8pm.

Hours include weekdays, evenings and weekends. This is an in-person role. Schedules are subject to change. This classification is part of a bargaining unit represented by AFSCME.

• Provide broad information services for patrons in person, by phone, chat and email. Assist with using Library technology (Microsoft Office, internet search, eBooks, online resources, printing, scanning, copying).
• Locate information in response to patron requests; refer complex questions to an appropriate reference service provider when needed.
• Assist with technology troubleshooting at public computers, print services, and distribution of internet guest passes; provide instruction to groups and individuals.
• Provide information on Library operations, services and policies across the Library system.
• Support duties and special projects, including maintaining and updating branch and region-specific information in internal online environments.
• Promote Library services and support services; assist with public instruction sessions and programs, including setup, scheduling, communication and marketing.
• May serve on committees and assist colleagues with programs and outreach; provide technical and administrative support; perform typing, filing, ordering supplies and contributing to SharePoint pages.

• Education:
  
  A high school diploma or GED required; post-secondary education and/or relevant work experience considered;
  Bachelor’s degree preferred.
• Experience using Library information resources in print and electronic formats; proficient with dictionaries, encyclopedias, online databases, and library website; familiarity with other public technology support systems helpful.
• Excellent customer service and communication skills. At least three (3) years of professional customer service experience; strong written and oral communication; ability to work in a team.
• Ability to prioritize and manage daily tasks; organized, proactive, with good judgment.
• Strong problem-solving and deductive reasoning abilities; able to apply Library policies appropriately.
• Proficiency with basic computer office applications (MS Word, Excel, Outlook); ability to manage electronic files and use shared documents; familiarity with office equipment and troubleshooting.
• Project management skills; experience assisting with events or projects, coordinating resources, monitoring progress, marketing and reporting.

• Experience maintaining intranet pages or other staff information resources.
• Experience working with racially, culturally and economically diverse communities.
• Experience interacting with people experiencing housing insecurity and individuals with addiction or mental illness.
• Knowledge of de-escalation techniques and demonstrated use of those skills.
• Ability to read and speak Amharic, Chinese, Oromo, Russian, Somali, Spanish, Tigrinya or Vietnamese.
• Experience in social services and/or providing computer assistance to adults.

Candidates who meet the qualifications should submit the following items in NEOGOV by 5:00 p.m. on February 7, 2026 to be considered:

Applications that do not include a cover letter, resume, and complete online application will not be considered.

Applicants will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates will be invited to participate in interviews.

The full salary range for this position is $38.96 - $47.24 per hour.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about benefits is available at the City’s website…