Front Office Administrator

Job Location:

Seattle, WA

RAM Mounts is looking for an organized, personable, and customer‑focused Office Administrator to join the Seattle team. This onsite role blends front‑office administration with customer support responsibilities and reports directly to the Customer Service Manager.

• Welcome visitors, customers, vendors, and employees in a professional and friendly manner.
• Support daily front‑office operations, including mail distribution, office organization, supply inventory, and maintenance of common areas such as break rooms, conference rooms, and coffee stations.
• Coordinate office needs such as stocking supplies and snacks, arranging maintenance requests, tracking shared office equipment, and assisting with employee programs and office events.
• Serve as a central point of communication between staff, visitors, vendors, and office management while supporting general administrative and inter‑departmental tasks.
• Provide customer service support through email, website inquiries, and ticketing systems by responding to questions, resolving issues, and routing concerns when needed.
• Maintain accurate customer and office records, including tax‑exempt documentation, customer account/order information, and service interactions.
• Research and assist with customer orders, fulfillment, returns, delivery timelines, warranty requests, and product information to ensure accurate and timely resolutions.
• Develop and maintain knowledge of company products, pricing, promotions, and procedures.

• 2+ years managing a front desk and/or facilitating customer‑facing office administration.
• Minimum of 5 years of experience working with customers to evaluate their needs.
• Track record of reliability and follow‑through with excellent communication and interpersonal skills.
• Proficiency in MS Office Suite, MS Outlook, and CRM systems.
• Excellent organizational abilities.
• Familiarity with office management procedures and basic budgeting principles.
• Attention to detail.
• Creative, fun, and a sense of humor.

• High school diploma required.
• Associate degree preferred.

• Stationary work:
  Ability to remain seated or standing for the majority of the workday.
• Office operations:
  Ability to operate a computer, phone, and other office machinery for extended periods.
• Mobility:
  Ability to move throughout the office and communal spaces; must be able to navigate stairs.
• Communication:
  Ability to effectively communicate with visitors and staff in person and over the phone.
• Lifting:
  Occasionally move or transport office supplies, packages, or files weighing up to 15 lbs.

• Employer‑paid Medical, Dental, Vision, and Life Insurance
• Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
• 401(k) with up to 4% employer match
• Additional paid parental leave beyond state/federal offerings
• Quarterly catered lunch events for all employees
• RAM Mounts product discounts

A drug screening will also be required. THC or Marijuana is not screened during the pre‑employment test.