Public Information Specialist

Description

About SCC

Most people are familiar with the Seattle Convention Center (SCC) because we host a large variety of meetings, events, and conventions. That is the primary role we play - the Center provides a venue in which people gather from around the region, the nation and the world to share ideas, celebrate and learn.

But our role goes well beyond that. The Center has a longstanding commitment to positively impact the lives of those in our region and beyond, advancing the common good. The legacy of our civic actions for the community holds as true today as it began over three decades ago. Read more about our Community Impact here.

Employees are the heartbeat of this extraordinary service culture and contribute to our collective success in the vibrant core of downtown Seattle.

Position Summary

The Public Information Specialist serves as the first point of contact for the public, guests, customers, vendors and team members whether in the administrative offices or in the public facing C-Star office; providing accurate information, exceptional customer service, and professional front desk reception support. This role is responsible for welcoming visitors, managing incoming calls and inquiries, and supporting public information, communication, tourism, community engagement, and neighborhood awareness efforts.

The position plays a critical role in supporting and advancing the organization's public image by ensuring that all interactions with visitors, callers, and community members are handled with courtesy, clarity, and professionalism. As a front door to the public, this role helps activate and steward a welcoming, walkable, and publicly accessible space-connecting residents and visitors to information, resources, and a safe, vibrant downtown Seattle experience.

C-STAR is a SCC-managed, integrated, visitor-centered public safety hub designed to be approachable, service-oriented, and human-focused, helping people access the community services, information, and communications they need for an enjoyable Seattle experience.

The schedule for this position is Monday - Friday 8:00am - 4:30pm, hours may vary based on business needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Guest Engagement & Communications

• Serve as an initial information resource for the public by responding to general inquiries in person, by phone, and via email.

• Respond to inquiries with accurate, consistent, and approved information about organizational services, programs, events, and operations while appropriately routing confidential, sensitive or restricted matters to designated leadership, agencies or communications team members.

• Support basic communications tasks such as distributing informational materials, updating public-facing notices, administrative support and assisting with outreach as assigned.

• Stay informed of updated event activity, public information, and notices as provided by internal teams to ensure the workstation is using current, approved materials; request updates when needed and escalate inconsistencies to supervisors.

Reception & Guest Experience

• Maintain a professional, organized, and welcoming reception and public waiting area and demonstrate SCC service values through professionalism, empathy, approachability, and clarity in all verbal and written interactions.

• Greet all visitors in a warm, professional, and courteous manner and determine the nature of their visit

• Maintain situational awareness when involved with security and understand known safety protocols for public-facing environments.

• Provide flexibility when rotating between assignments and work locations based on organizational needs. Operate a multi-line phone system, radio, screen and route calls, take accurate messages, and respond to routine inquiries.

• Manage visitor sign-in procedures, issue badges or passes when applicable, coordinate office and meeting spaces with needs and follow established security and access protocols.

• Remain calm, courteous, and effective in high-volume or high-pressure public facing situations.

• Proficiency with standard office technology, including phone systems, email, and Microsoft Office applications.

Administrative & Office Support

• Perform general administrative support duties, including data entry, document preparation, filing, and mail distribution.

• Track and log public inquiries and referrals as required to support reporting and service improvements.

• Coordinate with internal departments to ensure inquiries are directed and resolved efficiently.

• Assist with scheduling, meeting preparation, and other office services functions as assigned.

• Maintain front-desk materials inventory (brochures, cards, forms, notices).

• Generate routine reports as needed.

• Support event or meeting logistics (sign-in sheets, room prep) as directed.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.…