Library Associate II

Position Description

Library Associate II (Multiple Positions)

Salary Range: $29.39 - $35.72 per hour

Location:

Various - Seattle area, WA

Job Type: Civil Service Exempt, Regular, Part-Time

Job Number: IC #26-26

Department:
The Seattle Public Library

Language Premium:
No

Southwest Branch, 9010 35th Ave. S.W., Seattle, WA 98126

Schedule (Week
1):
Wed 11:30am – 8:00pm, Thurs OFF, Fri OFF, Sat 9:30am – 6:00pm, Sun 9:30am – 6:00pm, Mon 9:30am – 6:00pm, Tues 11:30am – 8:00pm

Schedule (Week
2):
Wed OFF, Thurs 9:30am – 6:00pm, Fri 9:30am – 6:00pm, Sat OFF, Sun OFF, Mon 9:30am – 6:00pm, Tue 4:00pm – 8:00pm

West Seattle Branch, 2306 42nd Ave. S.W., Seattle, WA 98116

Schedule (Week
1):
Wed 9:30am – 6:00pm, Thurs OFF, Fri OFF, Sat 9:30am – 6:00pm, Sun 9:30am – 6:00pm, Mon OFF, Tues 11:30am – 8:00pm

Schedule (Week
2):
Wed 9:30am – 6:00pm, Thurs 9:30am – 6:00pm, Fri OFF, Sat OFF, Sun OFF, Mon 9:30am – 6:00pm, Tue 11:30am – 8:00pm

Provide Circulation and Lending Services for Patrons:
Serves as a front desk customer service representative. Provides friendly, responsive customer service to patrons; checks materials in and out; renews and reserves materials; collects fees; registers patrons for library cards; resolves patron account issues; applies the Library’s circulation policies and procedures; gives directions or information to patrons regarding the location and use of Library materials, equipment and resources; and assesses the nature of, responding to, and effectively resolving, a variety of related issues.

Assists with the Flow and Organization of Library Materials:
Sorts, files, shelves and routes books and a wide variety of other materials; lifts and transports books and materials using book carts, hand trucks and similar equipment; uses automated systems; locates and retrieves materials for processing; maintains the order and appearance of materials, re-shelves as needed; and retrieves materials for patrons and Library staff.

Enforcement of the Library’s Policies and Procedures:
Applies the Library’s borrower policies and circulation procedures when interacting with patrons at circulation desks. Assists to enforce the Community Use Agreement from a de-escalation framework to ensure a safe and welcoming environment for patrons.

Performs Support Duties:
Gathers information or data; maintains records and files; compiles statistics; and assists with various projects such as processing damaged materials, updating records and/or developing reports. Assists with shelving and sorting materials, when needed.

Education:

A high school diploma or a Graduate Equivalency Degree (GED) is required.

Customer Service

Experience:

Minimum of two years of work experience providing customer service to the general public, applying exemplary customer service standards in dealing with complex customer issues. Previous experience working in a library setting is preferred.

Excellent Written and Verbal Communication

Skills:

Candidates must be able to effectively respond to patron communications in person and on the telephone, specifically the ability to listen to and understand customer concerns, assess available options, and respond accurately and appropriately. Candidates must also be able to respond to patron requests for directional assistance and communicate in English, verbally and in writing.

Experience using Personal Computers and Office Equipment:
Candidates must have experience operating point-of-sale/service computer terminals that use menu-based commands. Candidates must have experience with Microsoft Office applications (Outlook email, Excel and Word), internet browsers and online catalogs, and general office equipment such as fax machines, photocopiers, printers and cash registers.

Organizational

Skills:

Candidates must be able to learn to sort books or other materials alphabetically and numerically, quickly, accurately and safely; learn sorting and library filing schemes such as the Dewey Decimal system; and organize and maintain information in an electronic format in shared network files.

Other Required

Skills and Abilities:

Candidates must be flexible in adjusting their work hours…