Receptionist​/Office Coordinator

Department: Operations

Location: 4

Culture, 101 Prefontaine Pl S, Seattle, WA 98104

FLSA Status: Regular, Full-Time (37.5 hours), Non-Exempt

Salary Range: Full pay range is Grade 13: $26.99-$40.38 hourly. Starting range is anticipated to be $30.33- $33.68 hourly. (Includes a competitive package of benefits, including participation in the Washington State Retirement System)

Reports to: Director of Operations

4

Culture is hiring an experienced Receptionist. The primary job of the Receptionist is to provide a welcoming, efficient, and secure office and exhibition environment as well as to provide essential administrative support to 4

Culture. This position reports to the Director of Operations.

• You are committed to working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• You have experience working in an urban downtown environment.
• Enjoy providing excellent administrative support for your colleagues and the public.
• Are interested in working collaboratively with committees and/or work groups in addition to day-to-day operations.
• You have a strong interest in arts, local heritage, historic preservation, science and technology.
• Familiar and interested in Seattle’s Pioneer Square neighborhood and King County.

• Advancing racial equity and social justice in how you conduct your work.
• Providing customer service to 4
  
  Culture’s community internally and externally with patience.
• Being present in the office on a daily basis with a focus on reliability.

• Salesforce, or other contacts database systems.
• Microsoft, Outlook, Word, Excel, PowerPoint, Teams, and Zoom.

• Problem solving, as well as strong organizational skills and an attention to detail.
• Written and oral communications, including a comfort with public speaking.

• Handle confidential and time sensitive materials.
• Organize meetings and/or trainings related to 4
  
  Culture office procedures.
• Manage several complex projects simultaneously, often in a fast-paced environment.
• Navigate challenging social interactions with the public.
• Remain calm in urgent or emergency situations.

This position has no supervisory responsibilities.

• Provides office and gallery reception during business hours (Monday-Friday, 9:00 am-5:00 pm), including front desk and phone inquiries, ensuring all guests are warmly welcomed to 4
  
  Culture during their visit.
• Consistent daily tasks within the Salesforce database, including creating and maintaining accounts and contacts.
• Provides a high level of customer service by promptly and accurately responding to inquiries and directing visitors to the office, notifying appropriate staff of visitor arrival.
• Maintains safe and clean reception area.
• Acts as a facility safety point person by determining whom to allow entry, monitoring potential situations in the public space, engaging in safety protocols as needed, and serving as a point of contact in facility emergencies.
• Monitors general voicemail and ensures messages are responded to in a timely manner and/or routed to appropriate parties.
• Manages multiple email accounts and methods of internal/external communications.
• Assists with building maintenance scheduling including janitorial and maintenance contractors.
• Receives mail in and out of office, including signing for and distributing packages as well as delivering mail to appropriate departments.
• Monitors visitors to Gallery 4
  
  Culture and exhibition spaces.
• Supports staff needs by ordering and receiving office supplies for both offices. Frequently moving supplies and/or equipment of various sizes and weight between two offices across the street from one another.
• Works with Director of Operations and staff to improve procedures and processes by contributing ideas and troubleshooting issues as they arise; proactively seeks out solutions and brings ideas for improvements.
• Coordinates administrative aspects of preserving public records related to the position.
• Coor…