L&I Program Specialist

Program Specialist 3 – Return to Work Partnerships

We are seeking a Program Specialist to provide high‑level data management on behalf of the Vocational Service Specialist team.

• Support program effectiveness through data integrity, analysis, reporting and process improvement.
• Serve as a program liaison to represent vocational services with internal and external vocational rehabilitation stakeholders.
• Manage performance and workload data integrity on behalf of the Vocational Services Specialist team, including multiple data tools, libraries, reports, and analyses.
• Manage all Skill Enhancement Training (SET) entries in the Occupational Health Management System (OHMS), ensuring alignment between OHMS data management system and workflow processes in SharePoint and LINIS.
• Support customer service strategy by providing consultation to internal and external entities regarding the program.
• Support communication efforts by drafting and posting messages.
• Manage calls or written communications to private sector Vocational Rehabilitation Counselors as needed.
• Manage Claims Vocational Service Specialist (VSS) SharePoint page.
• And much more!

• Excellent communication skills – verbal, written, and presentation.
• Ability to multi‑task and interpret information.
• Excellent interpersonal skills and ability to collaborate and build respectful working relationships.
• Proficiency with Microsoft Office, especially Excel and SharePoint, and experience with Microsoft 365.
• Six (6) years of experience in a related field including planning, policy analysis, coordination and consultation with public and private agencies or a Bachelor's degree and two (2) years of experience in a related field.
• Critical thinking and analytical skills; ability to review, independently interpret, analyze and apply specialized program policies and procedures to draw sound conclusions and make recommendations based on data.
• Knowledge of Washington worker‑compensation statutes, rules and policies and ability to apply them to complex situations.
• Knowledge of vocational rehabilitation theory and practice.
• Knowledge of SharePoint, LINIIS, ORION, and MIPS.
• Experience with Microsoft Excel for establishing queries and creating reports.
• Equity competencies: ability to take action to learn and grow; ability to meet the needs of others.

• Ability to build and maintain working relationships and partnerships.
• Ability to work in a high‑pressure environment.
• Use of word‑processing software such as Microsoft Word or Word Perfect to create, format, edit, preview, print and save documents.
• Demonstrated research and problem‑solving skills.

• Paid leave, tuition reimbursement, Infant at Work Program and a generous retirement package.
• Hybrid work model with flexible custom work schedules. This position is eligible for a flexible schedule (4/10’s, 9/80’s, 5/8’s, etc.) upon approval by management.
• Teleworking may be up to full time with the expectation of attending in‑person meetings and training occasionally, and the assigned duty station is Tumwater, WA.

L&I employees come from all walks of life and we strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The State of Washington is an equal‑opportunity employer. Persons with a disability who need accommodations in the application process may call 360‑902‑5700. TTY users should first call 711 to access the Washington Relay Service.

Applicants wishing to claim Veterans Preference should attach a copy of their DD‑214, NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs.

Applicants must have work authorization that does not require sponsorship by the employer for a visa now or in the future.