Office & Operations Manager, Residence

Office & Operations Manager, Residence Life

Seattle Pacific University is a Christian university fully committed to engaging the culture and changing the world by graduating people of competence and character, becoming people of wisdom, and modeling grace-filled community.

Housing & Residence Life plays a vital role in the student experience  believe students learn and grow both inside and outside the classroom, and our residential communities are designed to foster belonging, personal growth, leadership development, academic success, and spiritual formation. Through intentional support, operational excellence, and student-centered service, the Housing & Residence Life team helps create a safe, welcoming, and engaging living-learning environment for approximately 1,500 residential students.

The Residence Life Office and Operations Manager position supports Seattle Pacific University's mission by contributing to a Christ-centered learning and working community committed to academic excellence, service, and engagement with the world. In this role, the employee brings their skills, gifts, and professional expertise to work that matters—serving students, colleagues, and the broader University community in ways that reflect SPU's values and purpose.

To that end, all University employees are required to be aligned with and supportive of SPU's Statement of Faith and its derivative policies and lifestyle expectations.

This position serves as a key member of the Housing & Residence Life team, overseeing office operations, departmental systems, student employee supervision, communications, technology platforms, budget support, and administrative processes that support the residential experience. The Office & Operations Manager serves as an important resource for students, families, campus partners, and Residence Life staff while helping ensure the smooth operation of one of the university's most visible student-facing departments.

The ideal candidate is highly organized, detail-oriented, technologically savvy, and committed to providing exceptional customer service. This role requires someone who enjoys managing systems and processes while also building positive relationships and supporting student success.

This position may be filled in one of two ways:

• As a traditional Office & Operations Manager position based on campus; or
• As a live-in Office & Operations Manager who also participates in the Residence Life on-call rotation and emergency response program.

Candidates interested in the live-in option will receive additional information regarding housing accommodations and on-call responsibilities.

• Provide overall operational management and coordination for the Office of Housing & Residence Life
• Serve as a member of the Housing & Residence Life administrative leadership team
• Coordinate departmental processes and operational initiatives that support residential students and staff
• Support professional staff transitions, onboarding, and department operations

• Provide administrative support to the Director of Housing & Residence Life
• Coordinate calendars, meetings, travel arrangements, correspondence, agendas, and event logistics
• Assist with departmental meetings, reports, projects, and administrative workflows
• Serve as a primary point of contact for students, families, campus partners, and external constituents

• Manage the day-to-day operations of the Housing & Residence Life office
• Oversee office reception, phones, shared email accounts, records management, and supply inventory
• Hire, train, schedule, supervise, and support student office employees
• Maintain departmental calendars, staff directories, and operational resources
• Foster a welcoming, professional, and responsive office environment

• Serve as the primary coordinator for departmental technology systems and software applications
• Support department use of systems including Star Rez, Confluence, Banner, EMS, SharePoint, Formstack, Workday, and Argos
• Coordinate system access, technology projects, equipment management, and process improvements
• Assist in maintaining accurate records and supporting departmental reporting needs

• Manage Housing & Residence Life website content and updates
• Maintain the residential section of the Student Handbook
• Coordinate department communications and announcements
• Manage Housing & Residence Life social media platforms and digital communications

• Assist with departmental budget tracking, purchasing, and financial processes
• Process university financial, payroll, personnel, and administrative documentation
• Support effective stewardship of departmental resources

Optional Residence Life On-Call & Emergency Response

Candidates who elect the live-in option may:

• Participate in the Residence Life on-call rotation throughout the academic year
• Respond to student incidents, emergencies, and…