Council Meeting Operations and Office Support - Operations Assistant

Summary

This position is in office.

This is a unique opportunity to play a vital role in keeping Pierce County Council meetings running smoothly while supporting the day‑to‑day operations of the Council office. About half of your time will be spent serving as the Zoom host for public Council and committee meetings, where you'll troubleshoot technical issues in real time and help ensure a professional experience for Council members, staff, and the public.

The remainder of your time will be spent supporting office operations, assisting with administrative functions, and serving as a welcoming first point of contact for visitors.

You stay calm under pressure and can confidently troubleshoot technical issues while meetings are live and the public is watching. You are dependable, punctual, and self‑motivated, arriving prepared and anticipating needs before they become problems. You easily shift between competing priorities, adapt to interruptions, and maintain a professional, customer‑focused approach with everyone you interact with. Most importantly, you take initiative, solve problems independently, and enjoy wearing many hats while supporting a collaborative team.

A career with Pierce County means joining an organization committed to your growth and success. Through our robust online learning and variety of training opportunities, Pierce County ensures continuous professional development throughout your journey. This dedication extends beyond individual advancement, it reflects a broader mission to foster welcoming communities, maintain safe infrastructure, and promote equitable access to opportunities.

• Manage technical setup ensuring necessary equipment is functional and properly set up for Zoom.
• Provide Zoom hosting and technical support for Council and committee meetings.
• Provide Zoom support for remote Council and committee activity.
• Troubleshoot technical issues with Council members, staff, presenters, and the public who attend meetings virtually.
• Provide technical expertise for microphones, cameras, and audio systems for those participating in Zoom meetings.
• Facilitate public testimony by managing Zoom attendees and enabling them to speak in Zoom Webinars as needed.
• Monitor the virtual components of committee hearings to ensure the security, dependability, and transparency of the legislative committee process.
• Ensure that meetings are recorded using Zoom Cloud recording.
• Provide audio and video assistance for participants joining virtually, if needed.
• Enable Zoom accessibility options to allow for more accessible Zoom hearings.
• Communicate with colleagues to give and receive support.
• Coordinate with PCTV for all required cablecast meetings as needed.
• Perform receptionist and general office duties during periods when the Council and its committees are not meeting; respond to routine inquiries by telephone or person‑to‑person.
• Provide support to the IT and Operations Supervisor and the Chief of Staff with a variety of other office operations and administrative tasks such as organizing, maintaining and retrieving information and documents from files and records; processing requisitions, vouchers and invoices; validating payments and placing orders for department.

• One or more years of progressively responsible experience directly related to the duties of the position.
• High School diploma or GED.
• Experience working in a public agency with elected officials is preferred.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case‑by‑case and will not necessarily remove an applicant from consideration.

We are unable to sponsor or take over sponsorship of an employment visa at this time.