Service Writer

About this Position

This position is based full-time in Tukwila, WA. Our Service Writer is responsible for managing the administrative areas of our team and is an important role within our Washington operations.

The Service Writer’s job includes managing many work orders in all parts, creating work orders using data given by customer or supervisor, approving technician’s service notes, attaching reports and inspection results, approving and rejecting timecards, following contracts and quotes by dollar amount and verbiage, handling computer-made invoicing, emailing supporting documents to the customer, and occasionally scheduling technicians. Attention to detail with accuracy and creating and keeping customer relationships using positive professional communication are essential.

• Very simple mechanical knowledge or understanding of the industry is desired.
• Demonstrated disciplined ability to work with limited supervision.
• Excellent verbal and written communication skills.
• Self‑motivated, attention to detail, works well under pressure in a busy environment requiring multitasking.
• Essential computer skills: repetitive typing tasks, copy + paste, folder management, editing PDFs, creating Word and Excel documents, using Outlook, working off two monitors, and ability to learn new programs and CAT specific software.

We offer a competitive benefits package that includes salary from $28.40 to $34.75 per hour.

• Retirement: 401(k) with company match and profit sharing.
• Paid Time Off:
  Vacation, holidays, and sick leave.
• Health Insurance:
  Premera Blue Cross with telehealth and dental.
• Vision Insurance: VSP Vision Insurance.
• Life / AD&D / Disability Insurance:
  Company‑paid.
• Employee Assistance Program.
• Quarterly Employee Recognition Cash Program.
• CAT Products, Rental/Sales Discounts.
• Credit Union Membership availability.
• Career growth opportunities within a 4th generation family‑owned company.
• Senior bonus starting at 5+ years of tenure.
• Employee Referral Bonus.