Customer Service & Administrative Specialist

Customer Service & Administrative Specialist

Opened Aug 10, 2026 Closing Oct 1, 2026 Organization Eighth Generation Locations Seattle, WA Contact Information

About the Role
The Customer Service Specialistprovidesquality customer service and administrative support tothe

Leadership team at Eighth Generation’sheadquarters,interacting at all levelswithstaff,artists, and customers.

At Eighth Generation, we believe business can be a platform for cultural empowerment, ethical collaboration, and authentic Native representation. Our team values accountability, creativity, respect, and community. We’re looking for someone who is excited to contribute to a mission-driven company while helping create an efficient and positive environment.
Applicants of all backgrounds are encouraged to apply.

Qualifications Required(Knowledge, Skills, and Abilities)

High School Diploma Required

Excellent written and verbal communication skills

1+ Administrativeor Customer Serviceor front-facing experience preferred

Computer proficiency, experience working inWord, Excel, and Outlook.

Proficiency in operating standard office technology and equipment, including phones, computers, printers, scanners, and related systems

Strong awareness of the Native experience; personal experience with Indigenous and tribal communities preferred

Ability to communicate effectively about Eighth Generation values,businesspracticesand processes with all levels of internal and external contacts

Extremely detail-oriented and organized,withtheability to bring tasks through to completion

Maintain a positive attitude and willingness to work with all team members, artists,and customers

Ability to exercise discretionconcerning confidential or sensitive information

Ability to pass a background check

Responsibilities & Essential Duties

Providesdailyadministrativesupportto executive team including data entry,draftingcorrespondenceorother communications as directed by leadership,printing,scanning,mailing,maintaining records andfilingsystemsetc.

Provides daily phone coverage at the Headquarters for all staff, inquiries, and customer questions

Assesses priorities and competing demands and adjusts allocation of time and resources to increase efficiency and effectiveness

Managesappointment scheduling,coordinatingmeetinglogistics,andarrangesaccommodations and travel for Staff and Artists as needed, and coordinates food and catering orders for staff, artists, meetings, and other company events

Processes and distributes incoming communications(viamail, email, phone, etc.)

Participates in daily communications with customers via phone and email, and workswith internal team to coordinateappropriate responses to resolve issues or customer questions

Work collaboratively withthe Creative Director,Wholesale,Warehouse, Shipping,and Marketing staff as needed to ensuretimelyandhigh-quality customer service

Maintain good working order of alloffice equipment and machines, including ordering supplies for the office or scheduling service visits and/orperformingperiodic maintenanceas needed

Assistleadership in hostingvisitors, important guests,and leading tour groupsat the Eighth GenerationHQ

Exercises discretion and integrity with highly confidential & sensitive information

Assist with organizing and planningforspecial events,speaking engagements, public appearances,or other internal events as needed

Perform additional duties, projects,and responsibilities as assigned in support of departmental and organizational needs

• $23.50-$24.50 hourly