Temporary In-Person Case Manager

A small, close-knit law firm in Lakewood, WA is looking for an organized, personable, and detail-driven Temporary In-Person Case Manager to join our team. This is a temporary position, with the possibility of extension based on business needs. In this role, you'll manage personal injury cases through the pre-litigation phase, serve as a trusted point of contact for our clients, and help keep our office running smoothly day to day.

If you thrive on staying organized, building relationships, and being the person people can count on to keep things moving, we'd love to hear from you.

Location:

Lakewood Office (in-person)
Department:
Pre-Litigation

Reports To:

Attorney
Job Type: Temporary, Full-Time

Schedule:

Monday-Friday, 7:00 AM - 4:00 PM
Pay: $22-27 per hour, depending on experience

Case Management

• Monitor and manage case progression through the pre-litigation phase, ensuring all tasks are completed promptly and efficiently.
• Coordinate with clients, medical providers, and insurance companies to gather necessary information.
• Review case details regularly to identify and address any issues or delays.
• Identify cases involving policy limits and flag them for appropriate handling.
• Prepare and send policy limit demand letters within 30 days of receiving all required documentation (medical records, PIP records, etc.).
• Organize and maintain case files, ensuring all records are accurate, complete, and up to date.
• Work closely with attorneys and support staff to coordinate efforts and provide updates on case status.
• Ensure all actions and documentation comply with legal and ethical standards, including confidentiality requirements.

• Serve as the primary point of contact for clients, addressing inquiries and providing case updates throughout the process.
• Conduct weekly check-ins with clients in the Initial Fact Gathering (IFG) phase and monthly check-ins with clients in the Client Treatment phase.
• Monitor pending client cases and ensure follow-ups occur every 30 days or as needed.
• Schedule and document follow-up calls in relevant systems, including Filevine, Outlook, and Case Status.

• Answer phone calls professionally, take detailed call notes, and direct calls/messages appropriately.
• Greet and assist clients and visitors, providing a positive first impression.
• Assist with client intake processes, including gathering information and completing intake documentation.
• Maintain an organized, clean, and welcoming lobby, reception area, and conference rooms.
• Help manage and organize office supplies, files, and shared office spaces.
• Support overall office operations and administrative tasks as needed.

• Prior experience in case management, preferably within a personal injury or legal setting, is strongly preferred.
• Strong organizational and time-management skills, with the ability to juggle multiple cases at once.
• Excellent written and verbal communication skills.
• Comfort working with case management software (experience with Filevine, Outlook, and Case Status is a plus).
• A proactive, client-focused mindset and genuine attention to detail.
• Ability to work independently and as part of a collaborative team in a fast-paced legal environment.
• Available for a temporary, full-time in-person schedule at our Lakewood office, Monday-Friday, 7:00 AM - 4:00 PM.

As a small firm, you'll be part of a close-knit team dedicated to advocating for our clients and making a real difference during a difficult time in their lives. We value initiative, clear communication, and people who take pride in doing things right.