Insurance Coordinator

Job Details

Location:

Georgetown Yards - 15 - Seattle, WA 98134

Position Type:
Full Time

Salary Range: $22.08 - $33.77 Hourly

Travel Percentage:
Negligible

Job Shift: Day

Job Category:
Insurance

Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

The Insurance Coordinator supports the Washington State Department of Health HIV Insurance Benefits Management Program, administered by Lifelong as the Evergreen Health Insurance Program (EHIP). This role involves administrative, accounting, reporting, and client outreach activities to keep people living with HIV/AIDS insured and to connect eligible uninsured individuals to coverage.

This regular, full-time, non-exempt, union role is based in the Georgetown neighborhood of Seattle, with onsite presence required 08:30AM – 5PM Monday – Friday, with the option to work remotely up to two days per week when operationally feasible and after successfully completing 90 days of employment.

• Accounting (AP/AR)
  • Handle interactions with insurance carriers, employers, COBRA Administrators, and other vendors.
  • Process voids, refunds, and premium adjustments accurately and timely.
  • Maintain logs and reports related to client payments and refunds.
  • Enter information into client databases and accounting systems.
  • Conduct detailed research and analysis to resolve payment issues.
• Application Coordination
  • Support incoming insurance applications and mail logistics.
  • Create and maintain electronic client files.
  • Process new, discontinued, and reinstated applications promptly.
• Program Coordination
  • Track and maintain data and reports for the insurance program.
  • Handle data requests from EHIP’s Program Manager or DOH.
  • Ensure accurate case notes in the client database.
  • Manage office supplies and mail logistics.
• Communication
  • Maintain effective communication with coworkers, partners, stakeholders, clients, funders, and management.
  • Keep vendors informed to maintain accurate client accounts.
  • Record and document team meeting notes weekly.
• Client Service/Quality Assurance
  • Deliver high-quality, culturally appropriate service.
  • Respond to complaints, inquiries, and questions from vendors.
  • Maintain secure and confidential client information.
  • Outreach potential program participants and assist them with application coordination.

• Knowledge of basic accounting principles.
• Strong organizational and multitasking skills.
• Detail-oriented with high accuracy in data handling.
• Proficiency in Microsoft Office Suite (Excel, Access, Word).
• Experience with accounting software.
• Clear and professional communication skills.
• Ability to work independently and in a team.
• Skills in group facilitation, conflict resolution, and organizational development.
• Ability to adapt to changes quickly.
• Strong relationship-building skills with internal and external customers.
• Understanding of WA state health insurance terms, concepts, and rules.

• Bachelor’s degree in business administration, finance, healthcare administration, or combination of related education and work experience.
• Three or more years of relevant experience.

• Comprehensive medical, dental, and vision benefits
• Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
• 401(k) match
• Flexible spending accounts
• Life insurance options
• Long term disability
• Mass transit subsidy
• 15 paid holidays per year

All positions that involve in person work with clients are required to undergo a TB test within 30 days of starting employment and annually, or as required by program.

Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency.

This position operates in a…