Customer Service Specialist II

We offer competitive salary, great benefits, and work that matters to our community.

The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven agency; our headquarters is nestled in vibrant Lower Queen Anne, with numerous field offices operating across the city of Seattle. We are committed to housing equity throughout the city, fostering an inclusive workplace for our 800+ employees. Our focus is expanding housing opportunities and building strong communities. SHA's talented workforce has made us a nationally recognized leader in housing and development.

We embrace diversity and create an environment where employees can thrive. Benefits include competitive pay, flexible work arrangements, learning opportunities, and affinity groups.

At SHA, we value your unique perspective and background. We encourage you to apply, even if you don't meet every qualification. Learn more in our diversity and application equity statements.

We are seeking to fill a Customer Service Specialist II position. We are looking for someone to perform a wide range of customer service and office support functions. Please note that this is a candidate-pool posting and not for a specific vacancy. Please also note that the vacancy may be a term-limited position with an estimated end date.

• Three years’ work experience in general office work, or related experience, including at least one year experience using Word, and Excel.
• Use of Document Imaging is preferred but not required.
• Two years of mail processing, or equivalent clerical experience is preferred.
• High school diploma or equivalent.
• Valid Washington state driver’s license with an insurable driving record.

• Provide front-line information and assistance to customers, on the telephones, and in person.
• Assist in general office functions of filing, mail/fax distribution, office supplies and related duties.

101 Elliot Ave. W Seattle, WA 98119

• Competitive salary
• Great benefits
  • We offer medical, dental, vision insurance, and Public Employees' Retirement (PERS), if hired into an eligible position.
  • We also offer generous paid leave and holidays
• Reasonable hours
  • Part-time telework opportunities in some jobs
• Opportunities for on-the-job training

For additional information on the job, please see the full posting.