Executive Assistant, Customer Service

Executive Assistant, Amazon Customer Service

o:  |  Services LLC

Amazon Customer Service (CS) CXP (Customer Experience Products) team is seeking an exceptional Executive Assistant to support the Vice President in a fast-paced, strategic environment. CXP is a global, multi-disciplinary organization across product, engineering, science, data intelligence, and design, with broad accountability spanning customer experience, innovation, and business performance. Our ambition is to reinvent Customer Service with GenAI toward a future where Amazon CS is so good that it is a reason customers choose Amazon.

This role requires someone who is bright, self-motivated, and thrives under pressure while maintaining exceptional organizational standards. The EA will be a critical partner to the VP, enabling them to focus on the highest-priority work, and will serve as the lead EA for the broader CXP organization. The right person will develop a strong understanding of the organization, its leaders, priorities, and operating rhythms, and use that knowledge to improve decision velocity, communication flow, and execution.

The strongest EAs do more than execute tasks. They develop enough organizational understanding to exercise judgment on behalf of the executive they support, knowing the VP's priorities, leadership team, and working style well enough to make sound decisions independently rather than requiring direction for every one.

• Own the VP's executive calendar with strategic prioritization across multiple time zones, balancing the purpose and urgency of competing requests rather than simply filling available time.
• Protect time for important, non-urgent work and build a calendar that is realistic for a human, including transition time, preparation, meals, and travel.
• Create coordination mechanisms across the VP's leadership team, the broader Customer Service Leadership Team, and senior executives.
• Develop enough organizational context to recommend appropriate delegates and minimize unnecessary rescheduling once commitments are made.
• Anticipate scheduling conflicts and resolve them proactively, maintaining alignment with VP priorities.

• Serve as the connective tissue of the organization, ensuring information, decisions, and follow-up move efficiently across the VP, leadership team, and key stakeholders.
• Proactively surface important developments, anticipate coordination needs before they become blockers, and create clarity when ownership, timing, or next steps are ambiguous.
• Use the right communication channels with appropriate urgency, distinguishing what requires escalation from what can be resolved independently.
• Build strong working relationships with the VP's leadership team, peer EAs, and key partners across Amazon.
• Track important commitments and ensure appropriate follow-through.

• Plan and execute a range of meetings and events, including leadership offsites, workshops, planning sessions, employee engagement activities, and social events.
• Handle all event logistics, including venue, catering, room setup, transportation, and materials preparation, ensuring participants have what they need in advance.
• Coordinate schedules across multiple leaders and organizations, anticipating logistical issues before they arise.
• Partner with leaders and other EAs to create well-run, thoughtful experiences.
• Lead space planning for a large, globally distributed organization spanning multiple buildings and countries, including seating allocation, office moves, and reconfigurations as the organization evolves.

• Coordinate complex domestic and international travel, including multi-city itineraries, visa requirements, time zone optimization, and contingency planning, with practical attention to preparation and transition time.
• Manage changes and disruptions as they occur, and complete expense reports accurately and promptly.

• Track and drive completion of key deliverables across the VP's portfolio, following up on action items from leadership meetings to ensure timely closure.
• Support ad hoc strategic projects with increased scope and visibility.
• Design and implement process improvements to maximize efficiency and scalability across the EA community and broader organization.

A typical day as the Lead Executive Assistant to the VP of CXP combines organizational excellence with hands-on problem-solving. You'll orchestrate a complex executive calendar across global time zones, keeping it aligned with the VP's highest priorities while protecting space for the thinking and preparation that high-stakes leadership requires. You'll coordinate high-visibility meetings with senior leaders across Customer Service and partner organizations, track critical deliverables, and ensure follow-through on commitments across a fast-moving…