Student Services Coordinator

Months Per Year: 12 Work Model:
Onsite Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels.

We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

• Effective Team
  
  Collaboration:
  
  Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
• Emotionally Intelligent Communication:
  Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.
• Ethics and Integrity:
  Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.
• Flexibility and Innovation:
  Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.
• Mindful Inclusion:
  Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
• Outcomes-Driven Orientation:
  Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

The Student Services Coordinator supports and assists in the operation of the School of Law Student Services departments. This position is the first point of contact for students and prospective students in person, by telephone, and through email, responding to informational inquiries. The Coordinator evaluates and responds directly to inquiries or refers them to the appropriate person for resolution. This position reports to the Director of Student Financial Services.

• Serve as the initial contact for welcoming, assisting, and corresponding with prospective students, current students, colleagues, and community members in person, by telephone, or by email regarding informational inquiries, student services information, and other general questions.
• Evaluate and respond directly to inquiries or refer them to the appropriate person for resolution.
• Refer individuals to other departments or arrange appointments with a counselor when further information or resolution is needed.

• Input data and documents into the institutional information system (Colleague software).
• Maintain appointment schedules and calendars.
• Process mail and documents.
• Work with work-study students at the front desk and coordinate daily work tasks.
• Work with colleagues in other departments as necessary.
• Work flexible hours as needed, including days when the office is open later in the evening while classes are in session.

• Assist students in completing the financial aid process and troubleshoot issues.
• Prepare and provide counselors with applications and files for financial aid evaluation.
• Prepare Loan Repayment Assistance Program (LRAP) files and contact applicants regarding missing or additional required documents.

• Direct student workers in processing student work-study time sheets and required documents for Federal, State, and Institutional programs; communicate with students, employers, and payroll regarding questions or issues with a program or an individual student worker.
• Conduct individual tutorials, as needed, for institutional and federal work-study web time-hours entry; advise on timelines and Seattle University student employment policies.
• Direct employers to FERPA regulations and web-time tutorials, and troubleshoot web-time issues.

• Complete loan history information for students in each graduating class.
• Compile loan information to calculate average loan debt for federal requirements and law-related reporting.
• Send loan exit information to students who are graduating or no longer attending the institution.

• Accept student payments and release refund checks to students.
• Administer student processes for lockers, refrigerator keys, and print accounts.
• Manage email accounts and communications.

• Assist with…