Office Manager

Hourly rate of $37.00- $45.00+DOE

Full Time M-F Onsite Position

• Supervise, train, and schedule business office staff
• Serve as a point of escalation for resident/family billing or vendor concerns
• Coordinate cross-departmentally on billing and vendor administrative matters

• Prepare and issue monthly resident statements across levels of care (private pay only)
• Support payment posting processes
• Monitor aging reports and manage timely follow-up on past-due accounts
• Coordinate with residents, families, and responsible parties regarding payment status and account discrepancies
• Reconcile resident ledgers and ensure accuracy of charges
• Maintain documentation to support external audits related to billing

• Manage move-out, transfer, and level-of-care change process, including final billing and refund processing
• Maintain organized, compliant resident census files

• Ensure the proper processing, expense coding, and approval routing of vendor invoices
• Manage vendor relationships, contracts, and service agreements
• Ensure timely and accurate payment of vendor invoices
• Reconcile vendor statements and resolve discrepancies

• Maintain general office operations, supplies, and administrative systems
• Ensure compliance with state and federal licensure requirements
• Maintain confidentiality of resident, employee, and financial records

• Serve as a welcoming, professional first point of contact for residents, families, and visitors
• Respond promptly and courteously to billing inquiries and resolve concerns with empathy
• Communicate policy changes (fee schedules, billing procedures) clearly to residents and families

• Collect and process donations to the Foundation
• Accurately enter donation records into Bloomerang
• Prepare and send timely donor thank-you notes
• Prepare and issue tax receipts for donations in accordance with IRS requirements

• 403(b) plan with up to 4% match
• Health Insurance
• Dental insurance
• Flex Spending Account (FSA)
• Health Reimbursement Arrangement (HRA)
• Employee Assistance Program
• Subsidized ORCA Card - Annual pass
• Paid time off
• On-site Daycare (subsidized)
• Affordable On-site Dining

Bayview is a certified Great Place to Work and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.