Front Desk Assistant

Description

Location: Seattle, WA Capitol Hill Neighborhood

Compensation: $22.00 - $26.50 hourly

Benefits: Medical HMO, dental and vision insurance is free for employee only coverage

Everyone has the right to a quality, affordable home. At Community Roots Housing, this truth drives our work. By embracing community-led development and engaging in deep-rooted partnerships, we’re fostering vibrant, equitable communities where everyone has access to safe, affordable and welcoming homes. Today, with nearly 40 apartment buildings – over 2,000 residents -- we continue our commitment to build community with and for people.

We are a top performing, high-capacity not-for-profit corporation with an innovative portfolio throughout the Seattle area. Our buildings have won numerous awards from HUD, Urban Land Institute, Affordable Housing Finance Magazine, Future wise and other community development awards.

Community Roots Housing is looking for a Front Desk Assistant to function as the initial point of contact for phone, email and walk-in inquiries. This position provides support to office staff in a variety of capacities, including telephone coverage, processing of letters and applications, and assisting with completion of specially assigned projects. This is a full time, non-exempt (hourly) position. Traditional work hours are Monday through Friday 8:00 am to 5:00 pm with one hour for lunch from 12:00pm-1:00pm
. The Front Desk Assistant will report to the Office Manager as a member of the Admin Department and will work to support residents and office staff.

• Seamlessly multitask between telephone calls and walk ins to provide basic information about Community Roots Housing (CRH), available housing, and application process.
• Provide stellar customer service in a fast-paced environment
• Answer phone calls and direct inquiries to the appropriate staff member
• Greet all visitors and inform the staff if appointments are here
• Monitor visitor access and maintain security awareness
• Collect rent checks and provide receipts for resident records
• Providing de-escalation as necessary
• Receive packages and notify employees or Property Manager if tenant package was received
• Monitor Conference Room inbox; book reservations; and maintain communication.
• Work with IT & HR on new hire tasks: alphabetizing mailboxes, nameplates, certain website access, employee photos and badges, delivering keys, etc.
• Maintain full level of copy paper for both office printers.
• Make sure all conference rooms are clean and have sanitation-related items
• Maintain and organize front of house area as well as other areas as needed
• Deposit Finance Check Deposits (Key Bank, Banner, Chase & Heritage Bank) (Check deposits are listed here.
• Take all outgoing mail to the downstairs mailbox before EOD
• File processed checks by building weekly, and maintain check tracking log for retention period (physical cancelled checks will be retained on-site for 90 days from date of deposit)
• Process & Provide Rental Verifications when requested
• Clerical work and processing for Reasonable Accommodations for residents
• Perform data entry, compose letters, email, calendaring for general staff
• Mail HUD applications, receipts, etc. when requested
• Monitor incoming faxes and distribute accordingly
• Review and submit inventory
• Data Entry in Excel and software systems
• Provide backup support for Board Meetings and Committees
• Take effective meeting minutes and review in a timely manner
• Provide back up report for processing mail
• Assist operations with processing resident accommodations
• Performs basic clerical functions including filing, copying, scanning; and other general support as needed

• Special event support (birthdays & service…