Experienced Automotive Service Technician​/Mechanic

Responsibilities Diagnosis and Repair

• Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
• Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).
• Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).
• Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.
• Repair and replace faulty components following service manuals and manufacturer specifications.
• Test repairs to ensure functionality and safety.
• Document all repairs and parts used on service orders.

• Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.
• Provide accurate estimates and timelines for repairs.
• Keep customers updated on service progress and address any concerns promptly.

• Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair.
• Stay up to date on new technologies and repair procedures through training and certifications.
• Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience).
• Proficient in using various diagnostic tools and automotive repair equipment.
• Maintain a clean and organized work area, adhering to safety protocols.

• May perform test drives to evaluate vehicle performance and diagnose issues.
• May research technical information and consult with colleagues or service manuals to solve complex problems.
• May recommend preventative maintenance services to customers.
• Contribute to a positive and efficient work environment within the service department.
• Other duties as assigned.

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Veterans encouraged to apply.
• Experience:
  
  Minimum of 2-3 years as a Service Technician or related automotive repair experience;
  Mercedes-Benz brand experience preferred.
• Certifications:
  
  Valid driver's license with a clean driving record;
  Automotive Service Excellence (ASE) certifications is a strong plus;
  Mercedes-Benz OEM certification preferred.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent problem‑solving and critical thinking skills.
• Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
• Good communication and interpersonal skills to interact effectively with customers.
• Ability to work independently and as part of a team in a fast‑paced environment.

• Career Path – Learn and grow into different roles and take on new leadership responsibilities.
• Open Service Appointment Schedule – customers schedule service appointments with us when convenient.
• Progressive pay plans:
  As tenure increases and certifications are completed, pay increases.
• Paid manufacturer training – help gain new certifications and advance career with premier manufacturers.
• Competitive Compensation – competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.